Newport Commons Apartments

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My friend Shelby that is currently staying here with her husband and their 2 kids, a 3 month old and a 1 year old. Her family has been without Air Condition since April of this year. They have made numerous attempts in contacting management to have their AC fixed. Since April, the management office has had their maintenance team come out to fix the problem and it was not resolved. They also had someone from corporate come out a few days ago to fix the problem and it was still not resolved. They had addressed to the management office of they could switch to another apartment that has AC and was told they would need to pay a move fee of $300. This is not right and unfair to this family