Porter Hyundai

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OPEN NOW - Closes at 9:00pm

WARNING>>>BUYER BEWARE!!!!! Story starts out great...Prior to this purchase I was a tried and true Toyota customer for YEARS!!!! i was ready for a new car and was referred to Mike Moran at Porter Hyundai. Mike indeed was/is great. on sale day it took approximately 6 hours. arrived around 3 pm and did not leave until just about 9 pm. i realize this was due to a myriad of things...selecting car, used car appraisal, loan and documentation and the salesperson handling customers who had an appointment....no issue there...part of the process. I left just before 9 pm (i was tired and Mike still was juggling other customers...i did it as favor to say i come back for him to do a walk around and show the inner workings). Biggest mistake of my life. when i left the dealership (which lighting was not great) i did a cursory look at the vehicle but again Mike was tied up and lighting was poor. (note: NEVER TAKE DELIVERY OF CAR AT NIGHT.....PERIOD.) turns out there was a good size scratch low on the passenger side windshield that ran contrary to the swipe of the windshield....also no damage on the body of the vehicle). i called the following day when I noticed it. They DID agree to replace this. So....took my car to body shop and picked up a loaner so that they could replace windshield. Following day i go to pick up my car and there's a huge chip in the hood. Manager reluctantly agrees to 'fix it'...this meant i bring the vehicle to the paint guy (contract guy that comes once a week to the used car lot)....he was nice but dabbed a little paint and said there you go...mind you the paint did not fill the chip nor was it the color of the car. he advised the paint would adjust. IT DID NOT. Call the following day. Mike put me to Keith....nighttime manager....he was adversarial from the start and says NOW that the (windshield and the chip) could have happened anytime by anyone...intimating i did this or had knowledge of it!!!! calling me a Liar without calling me a liar (sidenote: would love for him to refute anything that i am putting down in this review...he will know that he would then be exposed)...he also advised that Tim (daytime manager the day i purchased advised him (Keith) that i did a thorough walk around....makes no sense since Keith was the one present (by present i mean working at night...not waving to me goodbye as i drove off)...not sure why he would even bring this to light. Continuing with story he tells me that if i not happy with the hood paint 'fix' that I could pay the body shop to fix the car....I clearly was in AWE...not only am I a liar but they agreed to resolve an issue and failed horribly. Also to tell me that they "porter' did this as Courtesy....Really...So my Buyer BEWARE reminder is.... NEVER TAKE DELIVERY AT NIGHT, TRUST IS EVERYTHING AND IF A DEALERSHIP DISPLAYS UNTRUSTWORTHY VALUES AND ATTITUDES...AND!!! HOW YOUR TREATED THE DAY YOU BUY VS THE DAY AFTER!!!! It's up to people like me to OUT these types of occurrences to maybe save the next person. Note: I did reach out to Hyundai Corporate and unfortunately they said they could not compel Porter to fix or change anything....in addition they were not able to allow me to update my Survey sent to them....i would not however change anything great about Mike Moran....who got put in the middle.