VMC Towing & Recovery Services, Inc.

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I called these people at around 8:15. After about an hour and half, which was the eta, I called VMC's office. The lady with whom I spoke wasn't rude but didn't sound like she really cared about my situation either. She kept telling me that the driver was just a few blocks away every 15 minutes. Eventually, at around 10:50 ish, the guy finally arrived without an apology or excuse as to why he had taken almost 3 hours to find me. I was on a main street right in front of Sun Life stadium HOURS after the game had ended. Absolutely zero traffic. I didn't tell him anything because I was afraid that he wouldn't tow my car. My opinion is that he didn't want to do it because of how far he had to drive it. I wouldn't use these people again.

these guys take forever to get to your location, don't call them! And if you don't make dinner plans.

I used their service to unlock my brand new 2010 Jetta when we mistakenly left our key inside our car. Their technician, who clearly was not experienced, attempted to use a screwdriver to open my car. He completely scratched up the inside and outside of my door. When I went to VMCs office, they made me wait over an hour and a half. I spoke with Victor Carmenaty, the manager/owner, he initially denied all responsibility for the damages. Once his technician confirmed that he had in fact used a screwdriver to open our vehicle, Victor then stated that in no way would he pay for the repairs or for a rental in the meantime. This company has dishonest business practices and is not to be trusted in any way. Whatever you do, do not allow them to touch your vehicle as they will most definitely damage it. I have filed a formal complaint with my insurance company and I'm currently in the process of receiving funds to repair my car.