Frontier Communications

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I signed up for their 3 year guaranteed locked in promotional rate. Then the speed I was sold was never reached and they finally told me it actually wasn't available at my location. So I downgraded to the lower speed but they then started billing me $5/month more than what the higher speed cost even though the lower speed should have been charged $10 less!

They continued over-billing me $15/month for months even after I called them over and over again and hearing promises to fix it--but it took months. I was even billed a $9/month late payments when I refused to pay their over-billing. Then after a year, they ended the promo rate and began billing me 73% more. After again contacting them many, many times getting different stories each time, they claimed I never signed up for a 3 year guaranteed rate and refused to honor their deal.

I went all the way to the President's Office and they just continued to claim I signed up for something that I had never heard before. Since I signed a document accepting their terms when I signed up, I asked them to produce that signed document which will prove what I actually signed up for. They said they don't keep documents. How convenient.

Buyer beware! Be prepared to be sold something that they will not honor. Be prepared for incredible frustration when attempting any type of customer support. Be prepared to be lied to and be angrier than you have ever been about a company!