Fox Valley Fire & Safety Co.

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I just wanted to write you quick and express that we were very satisfied with the service, knowledge, diligence and overall experience we had when the guys came out to our manufacturing facility to inspect, service and put new tags on all of our fire extinguishers. Your service technician, Tony, answered all of the questions I had, let me know what he was doing and why and was also very good at explaining everything. Long story short we were very happy with the service and experience that was brought when he was on site.

I had the pleasure of meeting with your fire extinguisher technician, Michael. I found him to be extremely knowledgeable as he explained what we needed for our annual service on our fire extinguishers. He was very polite, efficient and friendly. You certainly have a great employee in Michael. You can be proud of his representation of your business. I'd highly recommend your company to others because of his exceedingly high performance. Kudos to Michael - job well done!

One of your technicians, Tom, performed the annual service of our building's emergency and exit lighting. He did an outstanding job. He was very cordial and professional. He explained to me how the devices work and how the test was done. I was able to see the work being done. In the past we used other companies and we were not satisfied with their job. This time we decided to use Fox Valley. We have used your company this year in different projects and we are very happy with all the services. Tom was extraordinary. Please take some minutes to recognize his work.

I just want to let you know that today the training for our in-house fire pump churn testing went well, and the detailed instructional manual provided is exactly what we need, kudos to whoever put that together.

Alex should get special recognition for his knowledge (and patience) as he walked us through each step we'll need to perform, and thoroughly explaining every item and action of the fire alarm panel and fire pump system. He made sure we understood everything, answering all our questions, and providing loads of useful information. He really impressed us with his knowledge and expertise, he know his stuff!

Just a short note to tell you how pleased my tenants and I were to have your service tech, Pierre, perform the annual service on all of the fire extinguishers at our properties. Pierre was very courteous and pleasant to all the people in both buildings. Thank you for scheduling him to service our extinguishers.

I wanted to drop you a note to inform you Mike and his colleague Kevin did some outstanding fire sprinkler repair work for us today in our storage facility. We met constant challenges with several sprinkler system leaks in difficult to reach locations, but they responded with positive can do attitudes to help us get the job done. Very, very much appreciated.

I just wanted to mention your recent fire alarm service call to our corporate North Shore office . Your technician, Rich did a great job. He took the time to work with my team, corrected our fire alarm system and tested for proper operation. An absolute pleasure to work with. Rich provides excellent service, technical skills and customer service skills. Thank you very much.

Jim,
I appreciate the Ansul System work you did on this kitchen project, always a seamless job. Fox Valley Fire & Safety as a whole has been great to work with through all my years working with you as a Commercial Cooking Equipment Contractor. You're trustworthy, professional, respectful on the jobsite to GC's and owners. We can rely on you to get the fire suppression system installed properly.

I don't normally write these types of emails, and I am sure you already know this, but Fabian is probably the best technician of any kind we have had perform services for our company. His work on our emergency and exit lighting is excellent and he knows exactly what he is doing and why. He was so patient with me and he took the time to explain what he was doing and why. We will all miss his friendly smile and cheerful demeanor around our office after today. I wish I had ten Fabians on my staff!

I previously worked for another village for 18 years and we used you there for everything when I was there. When I got here in Carol Stream we were using a competitor of yours and they simply weren't reliable. I am so happy to have you folks here now as you have always been on time, reasonably price and responsive! Happy as heck to get you guys out to Carol Stream!!!!!! Thank you for everything!

I am the assistant Chief Engineer at a hotel in Elk Grove. I wanted to pass along a big thank you to Sean and Mike. We had some major issues with our fire sprinkler system during that really bad cold, here at the hotel and these guys really went above and beyond to resolve our issues in a quick and very professional manner. We are very thankful for all their helped and the way they handled everything. Being in the Hospitality business and knowing that 80% of the time you are only hearing bad news, I really wanted you to know they are representing Fox Valley in a great way.

I would like to take this opportunity to express my heartfelt thanks and appreciation to Adam -Fire Extinguisher and Commercial Cooking Systems Technician, for his continued involvement and dedication to our medical organization. Members of the Public Safety Team, along with Engineering and Clinical Staff have relayed to me their sincere appreciation for his efforts in supporting us with the not so easy task of keeping us compliant with The Joint Commission and Center for Medicare and Medicaid Services, along with all National Fire Protection Association criteria and standards.

Adam has become an integral part of our organization and we look forward to his continued service and dedication. Again, thank you so much for your enthusiastic participation and partnership with our medical facility. There is not a doubt in my mind that we would not have been a success without the help of Adam. Keep up the great work.

Thank you to Deanna and Lee for the great emergency service on our access system for our facility. Our front door was not locking properly and presented a security risk to our staff and building occupants. Lee was very helpful and resolved the problem. We can now feel secure that our entrance is secure. Thanks again for the quick response and service.

Your technician, Jim L. was out to perform the annual service on all of our fire extinguishers at our transportation facility. He was fantastic, like his feet has built in wheels, zooming around but very professional. I am very pleased with your service. Thank you.

I was very pleased with the coordination and teamwork demonstrated by your Fire Alarm Service Technicians; Matt, Lawrence and Courtney as they replaced 68 smoke detectors in various residential units at the apartment complex in Arlington Heights. Their response time for the initial service call was excellent and I was very pleased with Matt’s assement of the Fire Alarm System.

I wanted to touch base with your organization to let you know what a great job your Fire Alarm Technicians did yesterday at our office building. Chad and Lenny came out to perform our Annual Fire Alarm System Service Inspection. They went through the entire Fire Alarm System with a fine tooth comb, answered all of my questions and gave us some helpful suggestions on fire safety. What a pleasure! All too often in this day and age we very rarely get to hear of the good, only the bad. I thought it would be good for you to hear your employees are outstanding.

Fox Valley Fire Techs, Mike and Steve came out to perform a 5-Year obstruction test on our sprinkler system at our Chicago condo building. Upon inspection they found a section of pipe from the check valve with a significant hole in it due to corrosion. Mike and Steve did a great job explaining what needed to be done to get the system back up and protecting our building. They replaced the pipe, check valve and made sure there were no other obstructions or issues.Just wanted you to know what a great job these two Technicians did.

I know it’s often that we only hear negative reports, but I wanted to pay a compliment to your Sprinkler Service Scheduler, Sarah. She called to schedule our Fire Safety work this afternoon for our Chicago office. Sarah was informative and very helpful with non-related questions that I had regarding other services. Her customer service skills made me feel valued as a client.

I just wanted to send you a quick note to thank you for all of your help again this year with our annual Fire Alarm and Sprinkler System inspections. I really appreciate it. Also, I want to give a kudos to your Fire Alarm and Sprinkler Technicians that performed the work at for our Lindenhurst Park District Properties. As always, they were excellent! Everything went smoothly. Again, thank you for coordinating the inspections. Please pass on the email to management so that they can hear about the great service work you provide.

Our 3-story office building, and my individual office, has used Fox Valley Fire for years for servicing our fire extinguishers. We have found them to be reliable and dependable. The service tech explained everything he did and he refreshed my memory on the extinguisher’s operation & usage. What is invoice is what we are bill. I recommend them.