Falcon Plumbing Service

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I hired Falcon Plumbing to install my new sink. I highly DO NOT recommend doing business with this company. Here are reasons why:

- very hard to schedule appointment if you are working, you will have to wait extended time and take day off (probably only have 1 guy working for them)

- office lady Anna is very unprofessional with no customer service skills

-left messages without calls back, had to keep calling

-very expensive - they charge $150 per hour (the hour starts from the time the worker leaves their office in Williston so in my situation it is $70 for them to just get here), after hours (they close at 3pm) the charge goes to $170/hr plus materials

-they didn't finish the job on first appointment because they were missing a saw to cut back of the cabinet - pluming company without saw in huge truck ? The worker simply didn't feel like completing the work and wanted me to schedule another appointment (week or more away) and wanted to charge me twice! It was very troubling to me especially because I asked him before job was scheduled to asses work to make sure he can do it - so he should know he needs specific tool

-guy Brian (suspecting the owner) was not interested finishing job, said he will have to "back out" leaving me with job started but not completed (he connected half of sink on first appointment)

-spoke about them in my office afterwards and find out they don't have a good reputation in Burlington area overall and none of my coworkers would recommend this company

Save yourself headache and wasted time and hire someone else ( I will make follow up post later with info who worked for me).

I cannot say enough good things about the folks at Falcon Plumbing. I had a plumbing emergency late one Sunday evening, and they responded quickly, addressed the issue efficiently. They were very courteous, and thoughtful as they even covered their shoes upon entering my home. I found their rates to be very reasonable too, especially given it was a Sunday evening. Their quality of service and the value they provide is second to none!

service is good, but prices are quite high. I paid $190 to have an existing toilet re-set in place, a total time of about 30 minutes. They are still imposing a fuel surcharge, even though fuel prices are 40% lower than last summer.