We pride ourselves on providing every customer with outstanding, professional service. Every Castrol is individually owned and operated to the highest standards of customer service. We strive to provide every guest with a comfortable and professional experience.
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Reviews

SY
Sandy Y.

12/02/2016

Provided by YP.com

horrible service , they stained my vehicle with a chemical, there are a bunch of underage kids working that they don't know what they are doing,also the lady on the front desk is super rude.

MM
Michelle M.

02/20/2015

Provided by YP.com

An employee hit my car from behind while it was still inside being cleaned. I happened to be sitting outside and I saw it happen. I could also see they had no intention of reporting it to me. It scratched my bumper. The damage was not significant, but what was significant was how RUDE and dismissive the manager was. He said It was ridiculous for me to even care about that and walked away. They did not even offer to refund the car wash. Truly disappointed, my family and I will never go there again and you shouldn't either!

I
inaikyoofu

02/05/2012

Provided by YPmobile
Worst customer service of life.

I know most of these large car washes don't have the best customer service, but this takes the cake. Lea, at the register was rude when I asked her if there was any way I could only do an interior clean, as it seemed it was going to rain either way. She didn't say hello and just pointed at the menu of washes. Which I've seen before and know already that there is no specific one for interior. When I proceeded to hand the attendant my car I explained once more that I didn't want the wash part just a simple vacuum he hesitantly told me that dog hair was difficult to remove that he couldn't do anything about it. Which was the only reason for my interior needing to be cleaned. I asked if there was any way I could refund my wash and I was refused a refund.
Im sticking to washing my own car if it wasn't for my rush but next time if I'm in a hurry i'd much rather go to any of the hand washed car places at gas stations like at the Shell down the street. They serve to please and I would cash out twice as much just to feel like I'm a customer and not a bother. Sometimes even acting like you care makes the difference.

More Business Info

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat:
Sun:
Services/Products
Fleet Service Fluid Exchange Oil Change
Brands
Domestic Vehicles, Foreign Vehicles
Payment method
discover, amex, all major credit cards, visa, mastercard
Categories
Gas Stations, Auto Oil & Lube, Auto Repair & Service, Car Wash
Other Information

Parking: Lot, Free

Wheelchair Accessible: Yes

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