Menifee Animal Hospital

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I made an appointment, paid their $60 deposit to hold my dogs appointment. Day before they called to confirm the appointment and left a v/m. Day of appointment we had all intentions on going until there was a family emergency and we completely spaced about it until after they closed. I called them the next business day to reschedule. Ruth stated no problem but we will need to charge you another $60. This is also after I told her why we didn't make the appointment. She also stated in a different tone to.me well we did call you the day before to confirm the appointment. What did that matter? Anyways I said well is there a manager I can talk to about not charging me another $60? She said yes but she won't be in until tmrw which means an entire day will go by without an appointment. Ruth said the manager is the only person who can make that decision so I said well I sure do hope the right decision is made because I don't want to have to blast them on sociL media about this. Next day I call back and talk with Karla who states she can't make that decision it is the Medical Directors decision and she won't be in until the next day! so I'm thinking oh great 1 more day of no appointment but Karla did book an appointment. Next day Karla calls me to tell me that the director went over the notes and because I said I would blast them on social media if I didn't get a refund they have decided NOT TO SEE MY PET!!!! but they will refund my money. So to me that means they do not care about the well being of pets they only care that a client would give negative reviews about them. And yet here I am still leaving a negative review!

My first visit to Menifee Animal Hospital was hard because I was taking my big doggie of 12 years to cross the rainbow bridge. But, from the time I called to make the appointment to the time I walked out of the office without my doggie; the staff were very compassionate. A few weeks later I received a sympathy card signed by the staff.
Because of their compassion (and their review on Yelp) I took my male dog there to have a lump looked at. The staff was friendly and professional even when reception was a little crowed and some patrons refused to sit in the waiting room and wait their turn. The vet made sure to make friends with my dog before attempting to do any check up. The vet also seemed very warm and caring with me.
After the check up I was given three different options and the choice of how to proceed. Some Vets will just give you the high-end course of action, and then you have to try to decipher what really needs to be done that minute. I picked option number one due to cost, and made an appointment to do option number two after my paycheck was deposited and I had the funds. When I got to the front desk to check out (pay), my bill was LOWER then the initial quote.
I have three dogs, and two turtles...and now I have a Veterinarian.