Anderson Brothers Inc

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RIPOFF - Misaligned Windows, Glass Shards, Caulking Gaps, Theft, and Still Waiting 8 Months for Warranty Service. Last summer we made the big mistake of retaining Andersen Brothers/Glass Guru to replace 7 windows with impact windows for $8300 after a visit by Dale Anderson, the owner. Because I wanted to replace the old marble sills myself, Dale offered that his installers would remove the old marble sills for me at no additional cost. The first thing that went wrong was that when the installers arrived, they knew nothing about removing the old sills. August 9, 2017, I emailed Anderson Brothers (also known by Glass Guru) a letter about a number of issues with their installation. One window had a cracked glass in the corner of a slider, another window was out of alignment with the wall by more than half an inch from one side to the other, the installers left sharp shards of glass and plastic both inside and outside the house (photo is from just one window), they did NOT completely remove the old marble sills (as promised by Dale Anderson) leaving chunks of marble that added many hours to my installation of the new sills, they left gaps in the caulking both inside and outside, and they took 100 unused stainless steel Tapcons I'd provided them to install the windows. But it gets even worse. Dale Anderson did not reply to my email at all for 6 months. And then he refused to refund even 12% of the money I'd paid them as fair compensation for all the extra work I incurred from their poor quality. And as of today, April 16, 2018, I'm still waiting for a warranty replacement of slider! So I remain completely unsatisfied by Anderson Brothers Inc./Glass Guru because of poor quality, horrendous customer service, and failure to stand behind their work.