Georgia Flooring Outlet

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If I could give a zero review I would. They installed the carpet in my newly built home in 2016. The carpet was delaminating 30 days after move in. They installed it on top of construction debris. I had nails under sticking from carpet on my stairs on move in day step on which I injured by foot. Then lets not forget the debris I have been vacuuming up for years. I called immediately after move in to report the issue to the builder and the carpet installer Ga Flooring Outlet both saying the would look into it to resolve. They keep advising they were coming out to home never came. Christmas 2016 still no resolution or stop by. Been calling Ga Flooring and Chris Gatlin since 9/2016-1/2023 still trying to get warranty info on carpet so I claim could have been filed due to they clearly knew the carpet was defective since it was improperly installed, Cut too short for tucking so ripples in areas, also they have chucks of carpet missing due to most likely cutting with a dull blade so I can actually see my concrete flooring and wood flooring underneath due to a chuck of carpet is missing. Carpet fibers been receding in carpet since move in day. My carpet is literally receded so far back its past the nail tacks they lay to place the carpet on about 3 inches back so you see pure concrete slab. I had to put a carpet runner over area so people would not injure themselves.Oh the kicker my kid is special needs with asthma and allergies so just imagine moving into your brand new house only to find carpet has this debris coming from it as you vacuum triggering your child's asthma. The backing of the carpet literally has deuterated since day one. I have not gotten one resolution from Chris Gatlin, Ga Flooring aka Holcomb Distrubutions, June Holcomb, Franklin Holcomb since I been reaching out via email, phone, even Mr. Gatlin cellphone and they will not address or respond anymore. So yes the review prior left are correct if you have an issue no contact made. There no integrity here.

These guys were great in providing a solution to our needs for custom area rugs. Though I did not need to purchase any hardwood flooring, when I expressed an interest in their huge selection, one of the salesmen took to time to walk me through everything including the warehouse. Impressive that nearly everything is in-stock with no long waits for delivery. Loved the people and will be back for all of my flooring needs in the future!

After the water damage to my house Chris and the staff at Georgia Flooring were great, he took his time with me to let me choose just what I wanted and even came out to the house so we could see just how everything would look.



There staff was great they were there when they told me they would be and the work was completed on time and on budget. There were no problems with anything and if I called with a question I received an answer right then and there or within an hour or so.



Dealing with Georgia Flooring turned a major mess into a wonderful experience and I would recommend them to anyone who is thinking of replacing carpet, hardwoods or title.



Thank you,



Fred

i.e., A local favorite, or highly recommended becauseThey seemed very helpful and great when I was writing the check for the flooring. I was concerned that I was purchasing more than I needed, and stated so; but let them sell me what they said - cause they are the expert right? Now, 3 weeks later I have a box and a half too much. I called to return the unopened box and was told they won't take it back.... Return policy is not on the receipt and was not discussed with me but is apparently only 2 weeks (which is ridiculous - I could understand 30 days) It has rained everyday and I couldn't return it without risking damage before now. The manager/owner won't call me back and the office staff won't give me a timeline for response... Feel oversold and that their customer service support is poor. Advise go with your gut you can always get more if you need it, but apparently you can't return it if you don't need it!!

Please do not buy from this store. The costumer service is awful. In this economy I do not understand how a this company stays in business. They mis-lead their clients and when you question them they either never respond or lie.