First Choice Primary Care

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I did have some problems with a young girl named Lindsey about 6 weeks ago when I was in the office over a copay, I am uninsured and have to pay a copay every visit (and trust me it is a reasonable copay). I had a balance of 35.00 and of coarse copay for that day but all I had was 20.00 because I am in between jobs at the moment. She told me I had to pay a minimum of 40. Lindsey DID NOT care about my situation and she was just rude as hell. I asked to speak to the office manager a d little miss attitude stomped off. The young black girl signed me in any way and took the 20.00. While waiting I heard Lindsey fussing at the other girl for checking me in. Once I got into a room I asked my nurse if she could get the office manager for me without letting the front girls know and she did as I asked. Mrs. Leslie came and sat down with me and apologized over and over again for her staffs behavior. Leslie was understanding and caring about my situation.

Have been a patient with this practice for six years, have always had great service from all aspects of the office. Dr. Graves is excellent.

My wife Cora D.Ingram has been going to this Dr for years know and im so sick of them,the actually left her in a room after beeing called to the back for her Checkup like an hour she waited now she calls an try to get a pap and more done next week,this lady gets on phone and like always MS ROUNDTREE DONT HAVE OR WILL NOT BE IN THAT WEEK....REALLY do she even have licensee cause she stay on more vac than anything...Wow some ppl.

I had horrible experiences there. I never could get the clerical staff to fax in my meds to the pharmacy and when I complained to the doctor I was told it was "not their job". I was also told that I was "the only one" who ever had a problem with his staff even though my experiences with them were identical to the first two reviewers. Dr. Graves mis-prescribed my blood pressure med and shortly there after I had a stroke. I would not recommend them to my worst enemy.

I absolutely agree with Katie P.. Crappy choice is not even deserving of one star. I wish I could give them a corner star. Not because of the doctors or practitioners; but because of the reception ( with the exception of one. ) and office manager. When I make payments in full; I have to always deal with them claiming I have a balance due. Thank God for me paying with personal checks, and keeping all my receipts for the four years I've been going there. Even though I'm the first caller, I always quickly placed on hold. Sometimes for up to 30 - 45 minutes. They are rude and lack the people skills needed to deal with people on a daily basis. When I first started going there; there was an excellent LP office manager. She had the front office running smoothly, and without all this foolishness that now takes place. The moment she left, everything went to hell. However, they even became worst than anyone could ever imagine. Dealing with them is like living in the land of misery and dread; while dealing with doctors, practitioners and medical assistants, is like heaven on earth. unfortunately. the office manager and her minions/receptionist, make it impossible to give First/Last/Crappy Choice a good review.

Last choice. Never sent my meds to the pharmacy. Never got results from my blood work. Now they won't give me my medical records. I called, emailed and went to the office. No one would help me. I offered to sit and wait and the terribly unprofessional manager said she was calling the police. I'm still sick and they know why but are keeping the information from me. Is that legal??

I urge others who have had this experience to file a complaint with the BBB. No one should have to suffer like this.