Gerber Collision & Glass

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I was in a car accident that damaged the driver side of the car. I took it into Gerber because I have Allstate and if I took it into a place that they recommended, then it would be guaranteed. Not only did they keep my car for TWO MONTHS, but I had to have a rental the whole time! I was lied to constantly about "parts" (which was ALWAYS their excuse) and time frame, and... well the list goes on.



When I FINALLY picked up my car, it was a DISASTER! They didn't clean it, they replaced the doors with doors from a different car which is fine, but they left the "this car has a security system" sticker on the window (which my car does not have), the handles didn't even match the interior of my car, there were more scratches and dings than before I left it there, they hadn't finished putting in parts and was making me come back, and did not apologize! They just shrugged me off and hoped I would go away!



I called Allstate because of their guarantee (if there were those VISIBLE problems, what kind of mechanical problems did they overlook or half-ass). When I talked with Allstate, they didn't even know my car was still in the shop. Come to find out the estimate they initially gave Allstate was about $7,500 and ended up billing over $10,000! They had been lying to Allstate as well.



Fortunately I was able to take my car to any shop I wanted to to get my car looked at and re-repaired and they were awesome... but that was another month in a rental and more money to my insurance company. I was told they would be taking them off their recommendation list (and heard at another place that Allstate wasn't the only one, other insurance companies were too)



If at all you feel compelled to go here, PLEASE re-read this comment and stay away from this place! If Insurance Companies won't send people there... there is a REASON!