Ashmore & Associates Insurance Agency LLC
6102 82nd St, Lubbock, TX 79424
Reviews
12/13/2013
Provided by YP.comMy husband and I took out a policy with Safeco for auto and rental insurance after moving to Texas from Wisconsin. After receiving and accepting a very reasonable quote we paid for one year's coverage up-front. The next month they charged our credit card more than double the amount we agreed to, citing the fact that we did not provide proof of previous insurance. We had provided proof of our previous insurance through another company for preceding 7 years. My husband went in to the office with policy in hand and was told that it would all be handled. Long story short, our agent made continual excuses, failed to return calls when she had promised to get back to us by her own self-imposed deadline, and essentially resulted in us canceling our insurance policy with them. After 4 months we are still trying to get all of our money owed back. They have been the ultimate in unprofessional-ism, and I feel obligated to warn you to deal with them at the risk of your own literal and financial headache.
As we replied on Yelp, we are very sorry to learn of your grievances with us. It is our top priority to serve every individual and company with equal respect and courtesy. We apologize if your needs were not addressed properly, as they should have been. Even though we do not directly draft payments for the variety of insurance carriers we brokerage for, we strongly encourage our account executives to investigate all indiscretions regarding any irregular charges involving our clients, and to aid them to the best of their ability in resolving any financial disputes. We sincerely apologize if your situation was not handled suitably, as it should always be handled in such a manner with any client. Please know that you, our valued consumer, are important to us, and we can most certainly have an Ashmore account executive contact you upon your request. We genuinely wish to resolve this matter and alleviate any grievances you have had with our agency. We apologize for the delayed response, as Yellow Pages had difficulty with our response button, and this has been ongoing for a year. We are finally able to utilize it and respond. Thank you again for being a client of Ashmore.
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: - Extra Phones
Phone: 806-771-4368
- Brands
- motorcycle insurance
- Neighborhood
- Regal Park
- AKA
ASHMORE & ASSOC INS - Progressive Insurance
- Other Link
- Categories
- Insurance Consultants & Analysts, Auto Insurance, Group Insurance, Health Insurance, Homeowners Insurance, Insurance, Life Insurance, Property & Casualty Insurance
- Other Information
Parking: Lot, Free
Wheelchair Accessible: Yes