Wireless World

Write a Review502-449-1515

CLOSED NOW - Opens at 10:00am

Do not spend your money here, especially if you need repair work done. My wife's phone had a broken screen so I took it in there Super Bowl Sunday. He said no problem I'll call you when it's ready. Never got a call so I stopped back by before they closed and he said he had to order the screen and it could take a few days. He never disclosed this up front. The next day my wife found another store that could repair it the same day but he refused to give her phone back. In fact he said sue me, you won't win. There is nothing you can do. He charged us $45 just to physically get her broken phone back into our possession. He said he would call once the screen arrived to complete the repair. Friday I called because no one ever called and the screen was in. Took it back and was told it would be ready by noon on Sunday. A full week after this process started. When I went by yesterday at 2pm the phone was not ready or physically in the building. I was told come back Monday, one more day was needed. The same guy claimed the technician was off on Sundays and promised one more day or he would refund every dollar. So here we are a day later, no phone, no refund, in fact he just said I will never give your phone back. Sue me, you will lose. The cops were called and he changed his tune. But still no phone until tomorrow (supposedly). Bottom line don't spend your money here or trust them with your phone.

I have been dealing with this Cricket location for about 2 years the guys whom work at this location always treat me respect and make me feel very comfortable there. I now live on the other end of Louisville where there are other Cricket stores available to me but I will go out of my way to go to this location.