Kiddie Kastle

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CLOSED NOW - Opens at 10:00am

Pam handled any and all issues for us. The matter is handled and the dresser looks good now.

Thank you Pam for your assistance.

Sadly, Kiddie Kastle in Louisville is not a local business that I will support again in the future. Our issues with this store and whether we would ever receive our furniture, quickly became a nightmare. I was 4 1/2 months pregnant when we initially ordered the furniture and today our baby is 5 months old. As of today it has been 9 months since our initial order. Our initial furniture collection was out of stock (we found out by calling the store after waiting close to10 weeks, they never initiated this call), and we had to switch to a different collection. This new collection came in (one item at a time, lots of driving as we lived an hour away), however the nightstand was missing. Finally we were told she couldn't get the nightstand and she tried to match it closely to a different collection (only she matched it to our first collection, not the actual furniture we have). Needless to say, it did not match. The store owner at this point was not willing to help anymore, and sent us a name of someone who could refinish this new nightstand, at our expense. Not to mention the nightstand that came in was a cheaper version of the furniture we were supposed to receive, but the owner was trying to charge us the same price as the more expensive collection. Is this how they repay customers that have been waiting 9 months? We felt that there was a true lack of concern for us from the store owner Pam & employee Diane, as we rarely received updates from them on our furniture status, nor did they ever take the time to return our phone calls. Toward the end while we were waiting on the nightstand, Pam the owner told me to "Relax and enjoy my baby... as the nightstands were not an intrical part of a baby nursery." This coming from a furniture store owner? The condescending & negative attitudes from this store, toward myself and my husband has been most definitely the worst customer service experience, I have ever witnessed.





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Our experience at Kiddie Kastle was fantastic as we were just coming off a terrible ordeal with another store in Louisville (USABaby).

Their mannerisms were much more friendly and helpful than what we experienced elsewhere.

I especially liked that they helped us review all their product lines instead of just steering us towards what they wanted to sell.

We settled on Munire and it looks beautiful in the baby's room.

We will definitely return to Kiddie Kastle in the future!