Wonder Jewelers

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I recently purchased 3 rings from Wonder Jewelers. The work that they do is hands down the best ever. I started working with Carol and she is absolutely great and will only work with her in the future. I wanted to write because Tony which is a owner also can use a coaching opportunity in customer service and how you speak to people. I do not live in California so I took the ring to a place in the mall to get it cleaned and they discovered a loose diamond. I told Tony and instead of thanking the other jeweler he got really loud and went off and said "why are you taking my work to a lower end place"? He explained that if you have a BMW that you do not just take it anywhere. After he became com I explained to him that I have really nice cars but I do not take them to the dealership to get cleaned. Not bashing Tony at all but he needs improvement on his customer service skills and I believe this will come with age and experience.