Westwood Electronics

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OPEN NOW - Closes at 5:00pm

Creepy is the best way to describe everyone in this store, and my experience with them.



Took my SENS cheapo tv in on Monday, 6/29; it wouldn't turn on. Parked in the back lot, and carried my TV inside. The creepy man who was googling a schematic didn't even look up, or acknowledge me as a human. When I said "excuse me, can I get this looked at?", he pointed his finger to another door without saying a word. So I go thru the door and get to the rude woman. The rude woman who sits in front said it usually takes 1 or 2 days to diagnose a problem, but they would call me the next day (Tuesday). So on Wednesday afternoon, (now 2 days later), I call and ask about it; the rude woman says they're short staff and will try to get to it. I call on Thursday, and nobody picks up the phone. Friday I go in to pick it up, same back door entrance. The same creepy man is there; I explain I want my TV back, as they haven't looked at it yet, I'm trying to run a business, have someone who will do it today. He says, "we haven't looked at it; been busy; can't give it back to you". I say "excuse me?". He tells me they're not open; the computer is not up yet; there is paperwork to fill out and he can't do it. I say "give it back to me and I'll come back whenever you want and we'll do the paperwork". He won't budge; short of committing a felony, I reluctantly leave saying "I'll be back in on Monday morning to pick it up".



Monday 8:30 I call; the rude woman answers. I explain what happened; "you told me you'd let me know in a day; I just want it back - its a week now". She proceeds to argue the point with me: "I distinctly remember I told you 24 - 48 hours". I said "Its been a week!" She said "you better let me check on it - you never know, we might have diagnosed it". I stated "I just want to come in and pick it up; I want my $50- fee refunded; I don't want to waste the time to go to small claims court for 50 bucks. Just tell me what time I should come in".



What she then said everyone should know: "I've been to small claims court so many times - you signed a piece of paper that said the $50- was non-refundable". I guess that says it all - this has happened "so many times".



Stay away from this place!



Not coincidentally, she said they did do the diagnosis (I wonder when); it needs a new power board - $52- parts and $80- labor; I said I would pass on that (the board is $13- on Amazon).



The last insult I note is that when I went in to pick up the TV, I asked for a copy of the diagnostic (which I paid for), because I wanted to see the part #. The rude woman said it is "company policy" not to give copies of the diagnostics if someone doesn't do the repair.



Creppy place; creepy people. I hope nobody goes there; this obviously happens "so many times". Stay away!

Bad service, rude and arrogant!

I recently had a Sony LCD TV Repairs. It works great since I had good comunication with Samy-Owner. It was a great experiance. I recommand to repair this placey to everyone of you. Thanks again for the best job for me.

Terrible! and Rude!!! They not only did not fix my VCR after 4 attempts but I was told on the last attempt, "Don't bring it back". However, they did manage to take my money.