Bridal Mansion of Lisle

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CLOSED NOW - Closed

If I could give this place 0 stars I would. This business should be closed down for their lack of honesty, reliability and fraudulent actions. 



I was having the hardest time trying to decide between 2 different Casablanca dresses. I liked the top of one dress and the bottom of another dress. With that being said, Jen the sales associate (*side note - please don't buy her empty words and fake kindness) assured me that Casablanca Bridal could customize any dress and would definitely be able to combine the 2 dresses to make "THE PERFECT DRESS." After seeing the two dresses together (we arranged them on the floor to get an idea of what the final product would look like) I had that wonderful "this is the dress" moment! I agreed to pay upfront for the more expensive of the 2 dresses and pay an additional fee for all the customizations once the dress was in. I had tried on both sample dresses, which were size 14, and neither fit. After being measured I tried on a 16 and it fit perfectly! Jen, however, wanted me to order an 18 and when I disagreed she patted me on the back and told me to lose 15lbs before the dress arrived (WONDERFUL way to speak to your paying customers). With the nasty comment aside I went ahead and ordered the beautiful custom, size 16, dress! I was told the dress would arrive December 2nd. I was a little nervous with my wedding being on January 28th and the holidays right in between, so I offered to pay extra for it to be rushed. Jen assured me that it wasn't necessary and they would definitely have it by December 2nd. Being naive, I ate up every word that this sales associate had to say.



Let's cut to December 22nd, still no dress, numerous calls into the store and very frustrated. THE REVIEWS BELOW ARE TRUE - they do not answer certain calls if they begin to recognize your number (I eventually saw this happen while I was in the store) and if you do finally speak with someone they say they can not help you and you will need to speak with the owner Jane (quite possibly the worst person in the wedding industry EVER). FINALLY, on December 23rd I received a call from Jane who told me my dress would be arriving the following Wednesday (December 28 - 26 days later than I was promised).



Now here comes the good part! I go and pick up the dress and it is COMPLETELY wrong. I will start with the fact that the dress itself is not custom made, it is all completely 1 style (not the 2 styles combined). Okay so if getting the wrong dress isn't bad enough, the dress is filthy dirty at the bottom (unless they are now making brown colored lace trim), the satin on the top is snagged and pulled with the stitching literally falling out and there is make-up on the inside and sweat marks on the outside. For the price I paid, I was at least hoping for a clean dress! If that wasn't bad enough, the dress itself zipped but was very VERY tight. Now, you may be thinking I gained weight...BUT funny enough I took Jens advice and lost 15lbs and then some... 16.4lbs total to be exact So one might ask how a dress fits you when you are 16.4lbs heavier and then barely fits when you 16.4lbs lighter? Well the answer is plain and simple; Bridal Mansion literally CUT a size 16 tag out of another dress and GLUED it into the dress they gave me (you would think they would try and do a better job of hiding their handy work). By the way, the dress size that they cut out of this dress was a size 14. YEP you guessed it! They packaged up the sample dress I tried on back in July and tried to play it off like it was a custom dress I ordered FRAUD FRAUD FRAUD!! When this was brought to their attention all the store did was offer to have their seamstress put together THE OTHER size 14 sample dress with the current sample dress I had and STILL charge me for it.

I can't praise this place enough. My mom and cousin bought their wedding gowns here and I bought a bridesmaid dress too and have nothing but great experiences every time. Margie is the best! Now I'm getting married and just got my dress in. I love it and couldn't have found it without Margie's help. Most of the dresses I liked were $1000 or less so if you are on a budget go here first! If you try calling on a Sunday or Monday or a weekday before noon they are closed so dont get discouraged! just try again later, it'll be worth the wait!

All my daughters bought their dresses at the Bridal Mansion. It was a wonderful experience. They have been there forever, Although they did move a couple blocks down the street a year or so ago. They have the largest selection of gowns in any store that we visited.