Bucks Family Medicine

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OPEN NOW - Closes at 8:00pm

Beware!! Beware!! Beware!! This practice has one thing on their mind and unfortunately is not the health and wellbeing of their patients. After 12+ years as a patient of this practice I am being told that they will no longer treat me because they lost money from my insurance company after I didn’t schedule a yearly physical. Their office manager said that my insurance company requires me to go in for an appointment, but when I contacted my Insurance provider they said there is no such requirement. On several occasions, their office staff referenced needing to make money when they contacted me about coming in for an appointment. They even went as far as to say “we have families and children to support, too” Very unprofessional!! So, if you are interested in a Doctor who is more concerned about their bottom line vs. your health this is the right place for you!

I have been going to this medical practice for the past several years. I can't say enough good things about it! The people who work there are amazing, friendly and very caring. If I need an appointment, they get me in within a day or two. If I need a prescription called in, they do it immediately. If I have blood work or any other tests done, I have the results by the next day and sometimes the same day. I don't think I've ever waited more than ten minutes before being called back to be seen. I can't imagine all the bad reviews because, they are just amazing!!!

Called to make a appointment with this office, lady Jackie and was rude and abrupt, put the office manager Chris Jackson and his attitude was worst than the lady Jackie. I would not even recommend a phone call to this doctors office, let alone a office visit because if the doctors are anything like the unprofessional office employees, You would be getting a disservice here. I would rate it less than a 1 if I could.

I was in the same situation. Over 20 yrs of medical care and he did not like what I said so he not only kicked me out but my wholle family who had nothing to do with what I had said. After kicking me out he held my files hostage but wanting over $100.00 to transfer it. I dont think so. You kick me out and expect me to pay you for it. Keep waiting!!
My wife was in the middle of being treated for seisures and was admitted the next day to the hospital and had no doctor. I agree stay away!!!!!

I previously left a five-star review and boy do I regret it. Amanda was my doctor and she was incredible. She's since left Bucks Family Medicine, and more power to her because it's garbage. She was the only thing they had going for them.

Can't count the number of times I've been mistreated or double-billed for a procedure. The staff are cold and rude. I've witnessed a nurse storm out without a word to her coworkers, who then exchanged colorfully-languaged gossip about her with me sitting right there. I've had a nurse draw my blood without cleaning the incision point, nor asking if I had a driver, nor telling me when I was done. I sat alone for a long time listening to her have a non-work conversation. If you need to sort out a billing or referral issue, they tell you they will call you back after looking up your file. They NEVER do. I've literally never received a call-back in these situations - I always end up calling a second time right before they close.

Last Straw: I just sustained an eye-injury and scheduled an appointment with my in-network optometrist. They said they could fit me in next day, they just needed BFM to fax over a referral. When I contacted BFM they said they had no eye-injury on record. Yes, it literally just happened. They demanded uncomfortable amounts of detail about how the injury occurred, till it felt like they didn't believe it existed. I was told I had to schedule an appointment for a BFM doctor to examine my eye via chemical to check for cuts before referring me to an optometrist. I told her I could literally see the cut in the mirror, and asked why I needed a regular doctor to tell me I had an eye injury he's not qualified to treat before I was allowed to seek help from an eye doctor.

They refused to send the referral so they could charge for an extra procedure + visit. Now I have to wait MINIMUM two more days before an optometrist can look at my painful, injured eye. Assuming they can fit me in.

So long BFM.

Requested an on call doctor to call me back 2x on Sunday and they never did. This office blows thru patients. Also found out 10 days later I was misdiagnosed by them and was taking medication for the wrong thing.

I have always had a they best experience with Amanda she was helpful, kind and I will miss having her as my P.A. With all that said I will NEVER go back to Bucks Family Medicine. As I was getting a blood drawl and my two sons 2 and 7 were with me I got incredible sick. After several smelling salts and three very help nurses/assistants I was completely floored when one of them asked me quote: "What are they?" I wasn't sure if I understood the question, again as I was becoming more alert again she asked " What are they?" I said excuse me and the nurse/assistant said "Are they mixed?" I have to tell you explaining to my 7 year old why an employee at a DOCTORS office would ask this IN FRONT of two little kids is mind blowing. I recently asked the office for my records and was told I need to fax a request in writing why I want to leave. Wow. They just lost two patients, myself and my husband. PS I tried to give it zero stars but it made me put one.

I Have tried really hard to like this place but I just cant. Today was the last straw. I was prescribes meds that I wanted which is fine but then when meds started making my hair fall out I called to get some insight on what to do to ween off. The answer I get was from one of the 100 doc was the meds aren't making your hair fall out and just stop taking them. SMH. ok how about I don't think that's whats causing it but come in so we can find out what is. Too many cooks in the kitchen but no one is following the same recipe. Im done with them.

Dr. Files has been taking care of my family for over 15 years. He is so kind and really cares about his patients. I truly mean it when I say that he treats everyone like family. He has taken care of my children and my parents and I wouldn't think of taking them anywhere else. He early diagnosed my Mom with several medical issues that saved her life. I'm so grateful that he is our family doctor.

The absolute worst doctors office ever!! Every time I have ever come here, they loaded me up on expensive prescriptions I didn't need for issues I didn't have. They also did blood-work on me to test for diabetes RIGHT AFTER I had eaten a full meal, without any fasting and then argued with me about the validity of the results. What a joke--I could get better care at a free-clinic in Trenton.

I have been going to this office my whole life. Dr. files office has been my family's doctors for over 30 years, since I was born. (There was a different doc before Files, Dr. "Z" my parents used.) I use Dr. Diane, and she is great! I don't remember ever meeting Dr. files unless I was younger and don't remember. And I believe Dr. Morganstern (something close to that) is the doctor I used to see when I was younger before Diane, he's almost too quick too judge... Always said I had strep throat, even if I came in for a stomach problem. But don't quote me if I am wrong and it wasn't him because I'm not positive. The rest of the staff always seems okay. But sometimes I can tell they're having a bad day and just trying to rush me out. So I'm stuck in the middle of liking and not liking this practice. I'll probably stick with Dr. Diane for my "girly" and more personal needs, and anything else I'll go to another physician.

I've been going here since i was a new born. this office always has the most amazing set of doctors i have ever seen .

Never have I been so mistreated by a medical facility. I was given the wrong dose of medication 3 times in the matter of a week. It’s mostly physicians assistants who are snidely and rude. The "Doctor" Mr. Files refused to speak with me at any point over the phone or in person. I was put in contact with the staff manager, John G, who said he would relay a message. This small medical practice in BUCKS County not NYC has a doctor with the audacity to refuse communication with a patient??? I have also been given faulty information to see a doctor for pain therapy whom only does shots. I specifically made it clean to the fresh out of college Physician’s assistant that I cannot do shots. With the medical errors taking part I am contacting the BBB and also the State Medical Board.

I have been going to this practice since I was a child and now I also bring my own child there. Dr Files and Dr Truman are fantastic and I would never hesitate to trust their judgement. I have seen them for everything from a minor cold to testing and figuring out my Fibromyalgia diagnosis. They listen to what you have to say and truly take into consideration your opinions and feelings before using their own knowledge to make a diagnosis. I also have a great relationship with Diane, who I have always seen for my "womanly" appointments. Sometimes the wait time is LONG (I have had a 5:00 appt and not been seen until closer to 6:30) but it does seem to be improving.

My entire family has been lifelong patients of Doctor Files. He is extremely knowledgeable and compassionate. He treats everyone as if they are his family. The office enviroment is professional and friendly. My children actually LOVE going to the office and seeing Doctor Files! My son had an accident late one evening and Doctor Files and one of the nurses waited for us to get to the office so he could get stitches. They saved us a trip to the ER! They were so patient and kind. No wonder Doctor Files was rated "Best in Bucks" in the Courier Times for 2008.

All I can say it stay far away..I was misdiagnosed by this office almost causing my death. My wife was overmedicated for 15yrs leading her to memory loss and seizures. I was with this office for 20 yrs before I finally opend my eyes.