Lakewood Transmission Inc.

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- review 100% - Yes, their front desk and staff are all real nice but that's at first! This happened to my family back in 2011. Van went in for rebuilt transmission. Van came home 'supposedly' finished. Day after van home, took van to Costco to shop. Transmission failed on way home. They did send tow truck and paid for this but were not happy at the fact that the tow truck driver went ahead and stopped me at my house in order for me to unload over $200 worth of groceries first. Van stayed with them for over a week while they tweaked whatever. Too many stories from them to count. Right hand never knew what the left hand was doing. I could put out here 'actual' dates and times of our van being in over and over and over again. It was with them and having yet another 'supposedly' rebuilt transmission put in. We were over-charged again and again but always being stated that they did EXCELLENT work. Immediately after they had the van the very first time, there was a definite notice in something amiss with the ignition. This was pointed out to them. They stated they had never touched anything with the ignition while doing the rebuilt transmission. The ignition as well as the computer both began having difficulties. These were ZERO problems with the van originally. That summer of 2011 yet after the van being in and them working on it for days on end (or so they always said), I went ahead and took the van to Ocean Shores with a car load of kids. Van made it there but the transmission failed on way home and I was only able to do 20 mph and it was over 100 degrees outside that day. Lakewood Transmission said to bring it to them immediately. I was going as fast as I could! HA! Someone of an end to this story is that I do believe the transmission is fine BUT the van sits and only starts up once in a blue moon. They messed with the ignition/alarm/computer and after all the money they soaked out of us on all them 'supposedly' excellent transmissions they continued to put in the van, we don't have the finances to have the other fixed. But I do believe they'd do it for us if we had another credit card. And I do believe that after doing this fix, there would be something else in need of fixing. I would strongly recommend to anyone considering using them that they know MORE about transmissions. Get Lakewood Transmission to ALWAYS put everything they say down in writing. This isn't something they like or will do! They take short cuts. Be on your toes!!! Those nice smiling faces can turn very soar once you stop nodding your head and agreeing with them.

Lakewood Transmission was very upfront about everything involving the price for rebuilding a transmission. Everyone there is great. The first time I called them, it was at the end of the day, yet they were willing to stick around, pick up the phone and answer all of my questions. Not only did they take time to answer all of my questions throughout the process and were even willing to go as far as having me come down to the shop where they laid out all of the bad parts and showed me what they planned on using. Everything went smoothly. They rebuilt my transmission and everything is still going well. I would definitely go back again and will recommend their services.

Very nice front desk when you bring your car in. They appear to be very knowledgeable. Perhaps they are. I just know that they gave me a complete overhaul on my transmission once, taking 1 month, and costing over $3000 ( $800 over bid, because it had to be overhauled instead of rebuilt.) . 3 months later, my new transmission totally crashed. I had to have them redo it. All of a sudden, the front desk wasn't so nice anymore. They did rebuild the rebuilt transmission for free and quick too. Only, I could tell when I picked it up, it wasn't right. Of course, they could not see the problem. 2 months later, my transmission quit shifting again. So in 6 months, I have had to bring it back to them 3 times. I wish I did not have to go back to them, but as long as my transmission is under warranty and keeps breaking, I guess I am stuck.

I am attempting to rebuild a GM transmission myself for the very first time and my efforts would have ended it total failure if not for Don and the crew at Lakewood Transmission. They got me parts at a great price. Don personally escorted me over to one of the builders so I could learn first hand how to reassemble a tricky clutch assembly. They have gone out of their way to help me everytime I go in, which is often.

I am a student at a local college where I am attempting to rebuild a GM transmission myself. Ive gone into Lakewood Transmission several times for parts and information. The guys at the counter repeatedly went out of their way to get me the parts I needed at a price a college student could afford as well as taking the time to show me how things went together. They will continue to receive my business as they should yours.

The best price for transmission service. I was in and out in one hour. I had the transmission adjusted on my diesel today with the service.. Shifts really nice now! Thanks guys!

My experience with this place was beyond terrible. If I could give them a NEGATIVE star rating, I would! My car was doing a sudden jerking and not shifting so it was taken to them and they drove it for THOUSANDS of miles (yes, thousands, I have odometer readings to prove it) and finally it acted up while they drove it so then they replaced some transmission parts and the total cost was $2000. He told me it was "shifting beautifully" the day I picked it up. Well, the second I drove out of the lot, I noticed it wasnt shifting right! Then on the freeway it started doing the EXACT same thing it had been doing before. So I turned around and drove right back and the guy acted like I was lying or something. I was NOT happy that after having my car for TWO MONTHS and giving them $2000 that the problem was still NOT fixed! Then they kept the car another two weeks and said it was fixed and I got it and after driving only 100 miles there was a NEW problem happening - the car would not shift into 3rd gear sometimes! I took it back to them, they kept it another 2 weeks, added 600 more miles on it, claimed it never acted up for them, finally said it was not transmission related but an electrical problem related to the alarm system. WOW. They must think I am a complete moron. There is NO way it's related to the alarm and the alarm was disconnected years ago anyway!!!!!!

So I had to take my car to another transmission place in Tacoma and they test drove it and it immediately acted up (not shifting into 3rd) and they said it was NOT related to any alarm (which was disconnected) and that it IS transmission related.

If Lakewood Transmission was the ONLY transmission place left on earth, I still wouldnt take my car there.

This was the only transmission shop in the Tacoma, Lakewood area that would politely answear my questions without sarcastic comments in person or on the phone. All of the other shops had a don't waste my time type of attitude, just let us fix it regardless of the cost and we'll let you know when it's ready. These guy's were very honest. Don and then later Scott and the others there went out of their way to explain how & why it works. I am a certified automotive tech but not a transmission rebuiler. Being in the automotive repair Industry for over Twenty years , I know good & bad shops. This is not a good shop but an excellant shop and I encourage you to take your vehicle there for TRANSMISSION problems before you go to the other Rude ones that perhaps don't have the integrity of these Guy's.

STEER CLEAR OF THIS PLACE!I wish there was a way to give these guys 0 stars!These guys know nothing about Customer Service. I took my car here to get some tranny work. First they said that to check the tranny it would be free and then they would call us regarding the work. It took them a full 24 hrs for them to call us and tell us that they had only driven the car so far. They said that there were 2 more checks they could run on the car so we authorized the first one and told them to call us after that and we would decide what we could do from there. ANOTHER 24 hrs later and they have yet to call. We call them and they say they havent had a chance to do ANY work on the car yet and to call them back that afternoon and they would have more info. We wait til that afternoon and call back and they tell us they still didnt have any info and to call them back in the evening. At this point they have had our vehicle for 3 DAYS and no one knows anything about the car and they have yet to do

I had my transmission rebuilt by Lakewood Transmission in May 2009. Initially I was not happy with the service I received, and wasn't willing to recommend them to friends/family.However, I have since been in contact with Don regarding my displeasure and he has bent over backwards to ensure my car is running the way that it should and that I am happy with their service. He ran numerous tests and spent many hours working on and diagnosing my car, all at no additional cost to me. That is definitely what I call standing behind your work! This is the type of service my father-inlaw experienced when he took his car there years ago, and is the reason he recommended I take my car there.After the service I've received, I no longer have any concerns about taking either of my vehicles there for repairs and service. I felt Don had a sincere concern that my car is properly maintenanced and I'm sure he'll have that same concern for other cars repaired there. They're back on my list of pl

i went in to get because my engine light was on he hooked it up to a little computer and said it needed a new maps and tbs sensor so i thought ok no problem had the parts sent out and put them both in then once it was all done it was $300.64 i asked why was it so much and looked at the reciept he charged me $60 a piece and then charged me for three and a half hours of labor because my truck sat in the garage the entire time and then came to find out i could have gotten both sensors for $40 at schucks and they were both located just under the air filter which is no problem to access at all AND was got me most of all my truck when hooked up to a little computer dosent give out numbers instead the check engine light just flashes so im not even sure i need those two replaced