Hyatt Place Lakeland Center
525 W Orange St, Lakeland, FL 33815
Reviews
05/26/2011
Provided by YP.comThe staff and management lack professionalism as well as common courtesy. If you want to be treated with respect seek another hotel. You will not receive ANY courtesy even from the General Manager J.B. He talks more than he listens and you are nothing more than a bother to him. He just wants you to go away...lol...those were his exact words to me :) The employees and management stick together when a problem arises and guests are considered liars. My family and I had a horrific experience at this hotel and we urge anyone who reads this post to stay elsewhere. Furthermore, if you have children, as we do, when you go to the breakfast bar for muffins think twice before taking a plate to your room. I was astonished when the lady working the breakfast bar tried to hand me a bag because I had a banana, a yogurt and 2 muffins on my plate. In my opinion her action was extremely low class and made me feel like I was taking too much. My husband and 3 kids were in our room. I didn't think that was too much food for 5 people. I don't even eat breakfast. Also, we ordered a pizza the night before and my husband went to the front desk to meet the delivery person so our kids would not be disturbed. It was late. Anyway, the pizza guy made it to the room and passed my hubby. I directed him back downstairs. The front desk employee called me and was irritated because the pizza guy went to the front desk in search of my husband. During our conversation my hubby found the pizza guy, but the employee was extremely rude about it. He acted as if we had no intentions of paying for the pizza and became very "snippy" to me on the phone. We had so many issues with this hotel I don't have the time to write them all. Hyatt Place's motto should be...you are guilty until proven innocent and you have no right to be treated as a human being. They take your money and in return you get a roof over your head and that's about it. We moved to the Crestwood Suites in Lakeland, FL for the duration of our stay. They have treated us wonderfully and it is obvious they appreciate our business :) We have been here for 7 nights so far and I don't have one complaint about this hotel or the staff. They have been awesome and much cheaper than the Hyatt! Oh...and the rooms are bigger and don't smell musty like Hyatt's rooms :)
More Business Info
- Hours
- Regular Hours
MONDAY-SUNDAY
- Extra Phones
Fax: 863-413-1133
TollFree: 800-833-1516
- Brands
- Hyatt Place
- Neighborhood
- Downtown Lakeland
- Other Links
http://www.hyatt.com/hyatt/about/our-brands/hyatt-place.jsp
https://www.hyatt.com/en-US/hotel/florida/hyatt-place-lakeland-center/tpazl
https://www.hyatt.com/hyatt-place/en-US/tpazl-hyatt-place-lakeland-center
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- Hotels, Lodging, Meeting & Event Planning Services