Allen Cadillac GMC Hyundai

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Since I've moved here from NY & looking for a Cadillac dealership, I'm glad I found Allen Cadillac. I've dealt with professionalism & accommodating from Jackson the service rep to Leslie the sales rep. Allen Cadillac makes you feel like a family member. Stop by tbere and feel the love. Allan

Outstanding customer service. Quick turnaround. Dan Vega is a true professional. .

Jackson like always takes great care of me .

Jackson is awesome! .

Jackson was excellent in taking care of me. .

It was great! The service was excellent and the customer service exceptional! .

Upon appointment, I was treated with professionalism and courtesy. .

Jackson is awesome. Give that man a promotion and a pay raise for being so good .

Great experience buying a new Yukon .

Dan vega is always doing a great job for us .

VOLKSWAGEN OF SAN BERNARDINO IS AMAZING! EVERYTHING FROM PURCHASING A CAR TO THEIR SERVICE DEPARTMENT. THEY MAKE THEIR CUSTOMERS A PRIORITY. THANK YOU !!!!

Tim is fabulous! .

Don't come here. EVER. Allen Autos boasts about the "Allen Advantage" which includes having great customer care but when it comes down to it, they don't care about their customers. I had an issue today. I asked Tim Bright repeatedly to reach his superior since he was inept in handling a customer's issue. He refused. Instead of dealing with a customer issue, Tim Bright called the police. They should add that to the Allen Advantage- "We don't just waste your time and money, we also call the police on you when you're not satisfied. "

We purchased a pre-owned car from Allen Cadillac, GMC, Hyundai . Overall a very positive sales experience from a team that does everything possible to make sure a customer leaves satisfied with the experience.



Short story is that if you want to work with a responsive, low pressure, straight forward, customer-focused group of people, this is the place to visit.



Here are the details. We saw a car online that was of interest to us. Because we live out of town decided to give contact the dealership to learn more. The internet sales manager, Cameron Allen, was extremely helpful. He was professional and polite and responded to our inquiry promptly, and gave us very honest answers to our questions.



When I called him on the phone to ask if the car looked as new as it did in the photos, he took the time to walk out look it over and come back with an assessment of it. Other dealers I spoke with simply gave me some line about the high standards of their pre-owned inventory.



We drove from Northern San Diego county to Laguna Niguel to see the car. Cameron met us and all that we were told about the quality of the car was true. Because we had interest in the car he introduced us to one of their sales people, Mark Willey. His sales style was low pressure, credible and honest. We test drove the car and went home to think about it and compare it to others we were considering. During the week a few questions came up about the car. Mark understood that my work week was busy and although he had my mobile phone number responded to my questions by e-mail (as requested). He was extremely responsive and here to help. No pressure, not hassle, just out to see if he can help a person find a car that works for them. The negotiation process was done mostly by e-mail and was basically painless. Unlike other dealerships we had contacted, there was no desire to play games or use hardball negotiation tactics.

When it came time to close the transaction he made sure that all of details of the transaction were addressed including a very minor cosmetic repair were done to our satisfaction.