Trustco Bank

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OPEN NOW - Closes at 5:00pm

Has become the worst bank to do business with since Sarah has become branch manager. Previous managers were very customer oriented she is not. Her assuming branch manager of this bank resulted in every one of the tellers, some who were long term leaving due to her management style and customer care actions in charging NSF fees on pending charges on your account even though deposits by law are required to be credited before purchases posted on same day transactions. She does not comprehend that because your account shows up on the daily list they receive that your account will go negative, it does not go negative until the purchase actually post. Even when confronting her with screen shots of the account showing the account does not go negative she charges your account an NSF fee. This has happened twice in the last 6 months with no resolve of the issue. Having been one of the first to open an account with this branch a few years ago I am now looking for another bank to do business with, after doing business with this bank for a few years now and recommending them 16th o many others I no longer recommended doing business with this bank with Sarah as branch manager especially for those on fixed incomes.