Orlando Family Medical

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Recently I stepped on a bougainvillea thorn,it went deep into my big toe.The team of medical drs.nurses,and total staff was remarkably on point.very professional and devoted.they performed in harmony as they removed this splinter from the crease of my toe.,and I just wanted to thank them again for relieving my pain for the holidays.good job guys and gals,and thanx doctor.

If I can give less than 1 star, I would!
The first time I visited Doctor he faced his computer screen more than me. The second time I contacted his office, his staff was great, and a kind woman really helped me out but when I talked to him, he absolutely confused me with another patient and when I told him I didn't know what he was talking about, he continued confusing me with another patient. Weird that he would confuse me when I confirmed who I was beforehand with him. Third time, we tried TeleHealth virtual talk and he didn't like that my speech was delayed on his part, so he told me to schedule for another day. I scheduled for the following day and I waited over an hour and a half in the virtual waiting room, he never answered and his team was supposed to reach out to me but they didn't. It's evident his patients are a joke to him. I would NOT recommend. We need doctors who care for us and take us and our medical needs seriously.

I scheduled a 4pm appointment and wasn't seen by Dr. Ramon Acosta until 5:15. He was rude, impatient, and dismissive. He had the wrong information as to why I was being seen, and kept typing on his computer instead of listening to me. He kept checking his phone, telling me he was trying to help me when he wouldn't even let me speak. Every time I started to speak he would start typing, speaking over me. He did not do a physical exam to check the problem I am having, and scheduled a xray. He said he was prescribing me pain medication and it was NEVER sent to my pharmacy. Never in my life have I ever been treated so poorly by a medical professional, if I can even call that professional. It was an absolute joke.

I went in for depression and got a doctor who barely spoke English. They should only except people who speak Spanish because that is all the dr understands.

She also prescribed me medication that has interactions with other medicine that I showed her I was taking.

Doctor refuses to send much needed medications refills... Calls left on voicemail for Administration to contact me went ignored and I am left wondering who is really there for the patient when you are having issues etc..I understand and know that I am not of Hispanic or Latino heritage but is this the defying factor when it comes to serving anyone who lives in the community????? Equal Rights goes out the window????? I was not happy with my treatment and I told my Doctor about it... A few days later I called for refills of several medications that I take to be sent to Walmart... As of this date and two weeks after.. Nothing has been sent in. Crucial medications that I need have not been received by myself or the Pharmacy.. Amazing!!!!! I am from NY and I have never been treated like this especially by any Medical Facility or Office!!!!! All the Doctor had to do was send the medications over etc!!!! I was told after waiting on hold for half an hour that he said I had enough medications... Really???? Walmart said that they were also trying to get my refills from the office!!!!! After trying to get on to someone in charge for several days...I now am faced with no other choice but to seek help elsewhere!!!! What happened to the Patients Rights or it doesn't exist here????

My major problem with this Facility has always been about trying to get my Meds..yes they have a Pharmacy but I have to use one outside due to my Insurance... Each time I try to call it goes to a voicemail n you have to leave a message which is always annoying because the Medical Asst never seem to check or listen to... The next problem is the Doctor...he spends more time sending my Scripts on the computer to the Pharmacy n never seem to be listening to me etc... When he's done with that.. He checks mouth, nose n ears n I am done...Really????? The first time I saw him last year he had a Cell phone in his hand which he couldn't seem to put down..SMH!!!!! I recently told him that I wasn't pleased with my visits etc n I called a few days ago n left a message with the clerk for refills...I am still waiting... Guessing that he's not going to send them since I voiced my displeasure with him. I am from NY n I worked for a major Hospital years ago before I became a "Patient" I can't begin to count how many times I heard the pharse that The Patient Is Always Right " I'm still waiting for the Administrator to return my call!!!!!!

My experience at this practice entered neglectful when I needed a prescription refill of a medicine I have been taking for about 10 years. I called multiple times with no answer. My pharmacy tried to get in touch with them with no response. I drove by the location I attended to see if they had closed and called the number largely posted on the window...no answer. I then called a different location and was told that number wasn't right. I desperately needed my prescription by this point. After holding 30 minutes they told me I had to come in and they would not be willing to help me out with an emergency supply while waiting to be seen. I asked to speak to a Manager multiple times and was denied. Medical establishments should treat patients with the utmost integrity and care. I was not treated well.

I waited three and a half hours to see a doctor who barely spoke English and literally GOOGLED my symptoms in front of me.

This place is utter RUBBISH; AVOID AT ALL COSTS