Celebration Veterinary Hospital

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OPEN NOW - Closes at 6:00pm

I decided to take my puppy to Celebration Vet for all her puppy needs. My first visit I sat in waiting room an hour waiting on vet to decide to come to work. With each continuing visit I saw a different vet to which had no record of previous visits or why I was actually there for current visit. You are stuck in room forever waiting on a vet tech or anyone to assist you. No appointment cards or courtesy call giving for follow up appointments. Just horrible customer service!

I took my dog to Celebration Vet for the first time last Thursday. I was told immediately that their computers were down and so that while they could charge me, they couldn't give me an itemized list of exactly WHAT they were charging me for. A rather abrupt examination and $306 later, we were told we'd be called with test results on Saturday.



Knowing the office closes at noon on Saturday, I waited until 11am and called, only to be told that they didn't have the results yet. 2 further calls before noon, and I was finally told that they would call the lab to find out about the whereabouts of my results and would call me back. They never called back.



On Monday morning, I began calling at 8am, when the office opened. I continued to receive the "Our office is closed" message until 10:50am. I finally spoke with a receptionist who told me they STILL did not have the results and that she would check the file and the lab and call me back. Between 8am and 3pm, I called NINETEEN times and never received a follow up call or anyone even answer the phone again. I didn't call that many times to be a pest. I called because I needed the results to know if there was something wrong with my dog so that I could treat her...now 5 days after the initial visit.



My roommate FINALLY went into the office to find out what the issue was while I was at work. She found 3 office workers watching a movie in the waiting area...and waited several minutes before one even asked if she needed help. She explained the situation and the worker told her that they had had the results since that morning, but no Dr in the office to read them. Apparently, the only staff Dr they had quit several weeks ago, and they are using floating Dr's when they can get them in. In spite of this, they continue to take on new patients without disclosing that there is no Dr on staff. They gave my roommate the test results so that we could take them to ANOTHER vet to have them read, which we did this morning.



It turns out that my dog potentially has something called Addison's Disease, which is treatable, but can also turn quickly fatal if not taken care of. This means almost another week that my dog has possibly been suffering without care. If we had not taken it upon ourselves to go back in and get the results, who knows how long we may have waited for an actual Dr to read them at Celebration Vet, or to even receive a follow up call explaining the problem.



This was the worst experience I have EVER had with a vet. I would not recommend it to anyone.

I just started to go to this office for the first time, since the last one I had for my pets, Mayfair Pet Hospital in Kissimmee. My puppy died while in their care. Celebration Vet Hospital is very clean and staff and doctor's are very nice. Nothing like the rat hole I use to go to. I fully recommend it.