Dandelion

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I have never encountered a store that was unwilling to at the very least provide store credit in a situation like the one I am about to describe.



According to the store's return policy, I would have needed to return or exchange the item 3 days ago. Initially, I thought I would keep the necklace (purchased at their King of Prussia store) because it was a gift and I felt guilty about returning it. It's a nice necklace, it's just not 'me'. When I realized it was a $75 necklace and decided to see if I could exchange it for something I would really be able to use, I was told I was out of luck.



I contacted the corporate office, explained the situation and asked if there was any way they could make an exception as I was only 3 days past the deadline, and it's not as though I was asking for money back. They refused.



I understand that stores have a policy for a reason, but they can also go the extra mile if they choose to for a request that is not entirely unreasonable. This is why I don't shop at smaller stores with such rigid policies.