Best Buy

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Disgusting Customer Service

My mother was in to return a computer today , everything went well until she was about to leave , she needed some change for a $20 the cashier told her in a very rude manner to go back to the line and purchase something , my mother decided to leave instead , on her way out a cashier named Esmi and a man named Juwan were by the entrance, my mother heard from under his breath " are you selling something?" Both of the employees laughed at her as she walked out . I decided to get a manager and try to get an apology but they couldn't do anything but a "write up" which who knows if it's true . But i am disgusted by these individuals as a daughter my morher is the most important person in my life she is so kind & would never hurt anyone . I hope they do get a penalty people like them should live in a box , i hope nobody disrespects ur mother like u did to mine . The trip to Racine might be worth it after the disrespect my mom went through in the Kenosha location .

This new Best Buy in Kenosha is Amazing! I have shopped the other Best Buy's in Gurnee and Racine and the service is so much better here! They don't always have the CD that I am looking for because it's a smaller store but their employees always take the time to order what I can't find. Because of the level of service I receive when I shop this store I chose to purchase my Home Theater equipment and Appliances for my new house. The purchase went smooth and installation by the Geek Squad did also!Thank you Best Buy!