The Athletic and Golf Club of Maple Creek

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OPEN NOW - Closes at 10:00pm

THE WORST CUSTOMER SERVICE EVER!!!!! Doug the manager needs a lesson in service. Humble servant he is not.

Be careful signing up for a membership here. If you happen to move out of the area and I mean a 45 minute drive away they will not let you out of your contract. I have a friend that moved to Blue Springs and asked to be let out of the contract in April 2014. They told her too bad so sad you have to pay the rest of the contract and to call back before April 2015 to cancel. She was assured that they would put notes on her account about that conversation and they did not. Doing the right thing she did continue to pay for a full year without using it due to the distance. She called in March of this year to cancel and Doug told her she would have had to call before 2/28/15 to cancel and she would now have to continue to pay until 2/28/16. My friend explained again the distance and he said she could go to the Olathe location. My friend works really long days and is a single mom and lives and works in Blue Springs. She does not have time to drive that distance to work out at a gym.

This company and its employees clearly only care about the money they collect and not the customer. Perhaps if they changed their toon and adopted a customer service excellence approach and looked at cases on an individual basis and showed they care about their customers they would have better reviews.

So now they will learn the hard way. My friend comes in contract with many people in a day and will tell this story. Those people will tell others and even go out and post a reviews. For me, I will NEVER give this place any of my hard earned money and I hope all of those reading this will do the same. I will be telling this story to many people as well. I come into contact with SO MANY people with my work from all over the KC area.