After Hours IT

Write a Review816-582-1001

CLOSED NOW - Opens at 5:00pm

Thank you for trying to sabotage my good name, and the honest service I provide, despite the fact that I gave you the deepest discount I've ever given a customer, relatives included. When this client first contacted me, she indicated that she had a failed external HDD, and that she was afraid that the drive was going to be unrecoverable. During our initial meeting at this her house, I clearly informed her that my hourly charge for this service would be $60/hr, which is (and still currently is) listed on my site www.ahkc.net. She agreed and I went to work recovering her drive. Apparently, she misunderstood me and was under the impression that the whole service, regardless of how much time it took recovering the data would be only $60/hr period. After the initial diagnostics of the client's failed drive, I contacted her to let her know that it was going to take several hours due to an I/O failure of the drive itself. True, it was only 10GB of data, but due to the drives slow transfer rate, recovering the files from the device was very time consuming. I kept in contact with the client throughout the recovery process, indicating the duration of the recovery remaining to avoid this situation from happening altogether. After I successfully extracted all the data and migrated it to an external drive provided by the client, I called her to let her know that I triple checked to make sure her data was recovered, and that I would only be charging her $100 for 6 hours of work as an act of goodwill - this was before I even knew there was any confusion in the first place. I try to be as generous and professional with my customers as possible so we can continue doing business together in the future. This particular one was impossible to please. Instead of accepting the steep discount that I offered, she threatened me indicating she would pay only $60 or "she would not be happy with the service, and if she’s not happy I will not be happy" (i.e. this negative review). I refused to accept anything under $100 for my 6 hour effort - I was already shaving off well over half of the cost of my service - and she said that she was dissatisfied with the price for the recovery. She currently has all of her files recovered, backed up, and triple checked. Not a file missing, for $100 which is far more affordable that what any place online, corporate or otherwise would have charged under the same circumstance. I gave her several phone numbers and URL's to data recovery services in an attempt to show her how reasonably priced my data recovery service is. The kicker of this whole transaction is she later tried to blackmail me into giving her a free pirated copy of Office 2007 – or she would not be happy with the service and this is the end result. I informed her when she propositioned me with this request that I'm not interested in doing business with her further and if I wouldn’t have already had the check I would have just washed my hands of the whole situation altogether and gave her the failed drive back. I realize you can't please everyone. I happened to find someone that was impossible. I tried though, and I still appreciate your business, and still will NOT be distributing a pirated copy of Office for you, bad review be damned. Jaime ahkc.net