National Car Rental

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CLOSED NOW - Opens at 8:00am

Absolutely the worst car rental experience I have ever had. From start to finish, the staff made sure that every little thing was as inconvenient as possible for us. I was rear-ended and my car was totaled, so my family needed a car until we figured out what we were going to do about a new car. We called ahead to make sure that everything would be a smooth check-in. The staff told us that our insurance would cover everything and that we did not need a credit card. When we got there, I dropped my dad off, assuming that he could just check in and drive away as we were told he would. The very rude attendant, Zera, insisted that he did need a major credit card. Dad had to call me to return so that I could provide the card. He came outside to meet me and get the card. When he returned, Zera had "gone outside to shuffle around cars" and we waited for twenty minutes in a completely empty, not busy airport, for her to return. He asked her why she left and she flatly repeated "I thought you left," even though everything had been discussed in her presence. Finally, we got the car and we able to drive away. The next day, Dad was driving into town and got a flat tire in the car. He put the donut on the car and called National the next day about the tire. The manager, Steph, explained that reprocessing his information and getting a new rental car would cost fees and that it would save us money if we just took the tire and got it repaired outself. ARE THEY SERIOUS?!?!?!?!?! Dad did take the tire in and they said it was not repairable. The entire staff was completely useless and the whole experience has been a disaster. We are taking the car back tomorrow, hopefully this story doesnt get worse!!!