Verizon Wireless

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Yesterday, I bought my 80-year-old Dad a basic phoneand he didn't want it so I went to the Verizon store on Mall Loop Drive in Joliet to simply return it. I was wonderfully greeted. As the many minutes passed, I noticed at least 3 staff standing around without customer. The greeter came up to me again after several minutes and told me I was next. Well I thought this is just a simple transaction why do I have to wait so long. So I wanted to document this experience and share it with others. I began recording it and I announced to the greeter I was recording. She had no reply and nor did the security guard. The greeter went and told the available staff who rolled their eyes mainly Elizabeth and then they proceeded into the back room. This took several more minutes - my time there was over 30 minutes on site and I was the next person from the time I walked in. What a horrible customer service model they have there.



When I was finally being helped Elizabeth strolled over and asked me to the delete the video otherwise she was calling the police. GREAT CUSTOMER SERVICE!!!! Then she threatened if I didn't permanently delete them she was calling the police again. I deleted the videos - now I share the story through the internet. How ridiculous is this place. I'm sorry I have ever done business with Verizon.