LensCrafters

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After picking up my new glasses I realized they were not correct I asked for transition lens did not get them .my vision through them is poor .I talked to someone from the store on a follow up call telling them my concern she said to come back anytime they would take care of the problems .I returned to the store and was told it would cost me up to a $1000 dollars more than I spent already to get what I wanted in the first place. Will never do business there again.

I have never been so cheated.



1 hour turned into 2 days. 2 days turned into 2 weeks. 2 weeks turned into 3 and a half weeks. Now its been a month, and they still cant get the lenses to work right.



First off, let me say their establishment is horrid. Their main exam room is broken, so we had to use a run down, back up room in the back. Their restrooms look like they never get cleaned, and the people there are unprofessional.



I payed over $320 out of pocket, paid for the special anti-glare lenses, and waited. When i got them, my vision was so warped that i couldn't see right. They told me to wear them for a few days to get used to it. I couldn't. It very blatantly clear that if i wore these glasses i would get seriously injured or killed. I couldn't walk, drive, or read, all because the perspective of my vision was so horribly worpted. Everything that was supposed to be a square was an isosceles trapezoid. anything not directly in the center of the vision of my glasses was out of focus.



I went back and asked if i could simply draw a diagram of what i was seeing. they refused to let me use a simple pen and paper to draw the issue. they avoided the topic all together. How can you fix something when i cant explain whats wrong??? i asked to do this over 5 times, and still they refused to let me. even the so called doctor said no.



then they told me they were going to fix the issue by using a different materiel for the lenses, and adjusting the curvature of the lens. however, they cant do that in the store, so they had to send it in to a factory and said it would take 2 weeks.



2 weeks later i called and they said it still wasn't in. i ask why, they told me it would take 2 weeks. I told them, its been 2 weeks. they said, no it hasn't.....WHAT?



they said 2 weeks = 14 days. It was over 14 days by now. but wait, they neglected to tell me that they meant 14 BUSINESS DAYS!!!! 2 weeks and 14 business days are NOT the same thing!!!



so i waited even longer, over 3 and a half weeks. I called to see if they were in yet. they were, but they NEVER called me to tell me that that had arrived!!! They said they did, but they didn't!!!



So i got my new lenses that they were sure would have fixed the problem, but NO. They are still just as bad as before. Only now, i waited even more of my time. My current glasses are 5 years old. They are falling apart. I NEED new glasses NOW. But no. same old story. "wear them for a few days to get used to it". I have NO hand eye coordination, and no foot eye coordination with these new glasses.don't they understand i could get killed if i wore these? in less than 1 hour of wearing them i almost fell 5 times because i couldn't even tell how far away a step was from the other.



I was calm, never was rude, was cool and collective with them through all of this. I never yelled and i gave them the benefit of the doubt. No more. I'm sick of this. I didn't pay over $300 for them to give me the run around.