Heroes West Sports Grill

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CLOSED NOW - Opens at 11:00am

Ordered some burgers for take out over the phone. The young lady that took order was helpful and nice. She was patient with me while being very busy. Burgers and mushrooms were very good. Haven't eaten here since they were in Jefferson. I wasn't disappointed.

It's pretty good overall. However, the wait time and service seems to be hit or miss.

*** Heroes is probably a very good restaurant, my husband attended other locations numerous times and enjoys it every time... however this once we've had this experience... ***



When we arrived it was very busy and they had no tables up to the front of the restaurant - we said we didn't mind waiting for a table to open up, but someone seated us right away in a back corner (with many unopened tables and might I add... very little lighting, so we sat in the darkness) and left us waiting a server. I suppose there wasn't even a server designated to that cluster of tables, because we waited 30 minutes before someone even came over to take our drink order. While we chatted and waited that time, we did notice several of the wait staff chatting casually among themselves and stopping at tables to be friendly with the other customers.



When we finished our drinks they sat empty on our table for another 15 minutes before someone different came and took our food order. We ate our food without another drink re-fill or someone coming to see if we needed anything, and waited another 10 minutes after we were finished eating just to ask for our bill... by that time, we made it clear we just wanted the check and to get out of there quickly, so put a move on it please.



It was a LONG night with very little service.



That might have been a sour experience, but my husband and I will go back there another time and hope for the best. The food was good anyway!