Basinger's Pharmacy Primary Care

Write a Review815-723-0300

OPEN NOW - Closes at 7:00pm

I came to your facility for the first time on 1-7-2016, I met with Allison Curran, P.A. I was thrilled with how she wanted to get to the bottom of what was going on with my stomach issues. She told me to get blood work done, and I did so on 1-9-2016. The young man who was sitting at the reception desk, I told him I needed blood work, and he told me to sign in. Maybe he did not hear me real well because he was wearing headphones. I am a new customer/patient I did not know that there was 2 sign in sheets. I was not informed of that by the young man. After of an hour of waiting I asked him, what was going on. I was not rude in any way. He did not ask my name, he just told me that there was people ahead of me some of which had appointments. I asked him, if I could make an appointment for labs. He told me that I could either sit down and wait or leave. I was pretty shocked because I work in an office and would never ever speak to someone like that.



I was finally called back into the Primary Care area. I explained the situation the young lady and she called in Linda Hushaw, APN/CNP and the situation was explained to her, she went out of her way to help me get my blood drawn immediately from the lab area.



It is truly a shame to have some of the nicest people at your facility only to be ruined by a few bad apples. The person that sits at that desk is the face of your business and it is not doing you any good to have headphone wearing rude people in that position.