Sears Auto Center

Write a Review201-420-5395

OPEN NOW - Closes at 7:00pm

BEST SERVICE I'VE EVER RECEIVED! THANK YOU KING!!!

I was headed on a family vacation the Thursday before Memorial Day Weekend, but my wife & Daughter had a quick appointment in NYC. We got a flat tire from a huge pothole on RT 78 headed towards the Holland Tunnel. I pulled over, put my wife & Daughter in an Uber into the city, and then put the spare tire on. I could not drive 2.5 hrs to my destination with a doughnut spare tire. I needed to have a new tire put on as quickly as possible. Luckily, there was a Sears Auto Center in the Newport Mall in Jersey City only a few minutes from where I changed the tire. The gentleman's name who took care of me was "King". King was THE KING that day. He was super helpful and super nice. He had my car in the garage and on a lift within 20 minutes. He first checked to see if the tire could be fixed before offering me a new tire, but the side wall of the tire had a huge hole. So he said I would need a new tire and showed me where in the mall I could grab a bite to eat while they finished the repair. They finished the repair in about 30 minutes. The entire process took about an hour and I could not believe how inexpensive it was. I drive an Audi A6 and unfortunately, nothing is ever inexpensive with that car. It was such a pleasant experience for something I thought would be a nightmare. I thought for sure we would be stuck locally for the night while the tire was being fixed. My wife and daughter pulled up in an Uber shortly after the repair was complete and we headed to our vacation with zero lost time.

King and the team at Sears were amazing. I can't thank them enough for their great service. I thought customer service was dead in this country, but I was proven wrong that day for sure!

I received good service at this location.