First Student Inc

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I have dealt with First Student for 5 years now and have also dealt with the most rude and unprofessional staff they employ since my kids have been in Jefferson City Public Schools. There are too many people looking for jobs to keep employees that lack basic customer service skills such as being POLITE! My issues have been with their office staff more than it has been their bus drivers! When they are as quick to put you through to their manager as they are obviously they know that it will do no good for us parents to bother talking to anyone else. It is a shame they know that they are our only choice and can treat people like they do. Maybe if they treated their good bus drivers who actually care about the kids like they should they wouldn't go through so many and the drivers would know the routes and parents wouldn't have to call wondering why the bus is TWENTY minutes late! Then we when do call we get to deal with attitudes like I did this morning.