Ratings and Reviews Policies

Last Updated February 24, 2009

At DexKnows.com, be a local expert. Share your experiences of local businesses and help others find the best places to go, see and do. Please remember that the DexKnows.com® Terms of Use, Privacy Policy, Code of Conduct, Editorial Policies as well as these policies, apply to all ratings and reviews on DexKnows.com.

How to write a great review:

  • Be specific and describe what exactly you liked and why.
  • Be truthful and objective when describing your experience.
  • For negative reviews, be constructive in your criticism. Describe what disappointed you and what steps the business can take to improve.

When writing a review, consider these questions:

  • Did the experience with the business meet or exceed your expectations?
  • Did you get prompt, reliable service?
  • Will you return to the business?
  • How did the business compare to other businesses?
  • Did you get what you paid for?
  • What did you like or dislike?
  • Does the business specialize in anything?
  • Would you recommend the business?
  • You are not allowed to do the following:
  • Review a business without prior direct experience with the business;
  • Review your own business or your competitor's business;
  • Post personal information such as full name, email address, mailing address, phone number, etc.;
  • Post any content that is untrue, misleading, offensive, abusive, threatening, or illegal, including profanity and references to race, religion, criminal activity, and sex;
  • Post URLs, web links, HTML, or other computer code; or
  • Post any content that violates any trademark, copyright, publicity right, or other intellectual property right of anyone else.

Other requirements:

  • You are allowed to submit only one review per business. However, you may update your review at any time if it is still posted on DexKnows.com.
  • Dex may provide an opportunity for a business to respond to your review. Any response is subject to these policies.
  • Dex does not verify the accuracy of reviews, nor does Dex guarantee that it will police reviews. Therefore, you are solely responsible for the content of your posting.
  • Once you submit a rating or review on DexKnow.com, Dex owns the rating or review and may publish it (or part of it) on DexKnows.com or in any other medium at any time.
  • Dex may remove any review (or part of it) at any time and for any reason.

If you come across any content that doesn't meet the policies above, please email us.