General

•	How does DexKnows.com work?
A:	By continuously updating and aggregating local information from multiple sources (including The AT&T Real Yellow Pages, CenturyLink™ Yellow Pages and Dex® Yellow Pages), DexKnows.com produces results from an unrivaled local information source. When you search on DexKnows.com, a customized process organizes these results and presents you with the most relevant list of businesses related to your entered search terms. Close x
•	Why use DexKnows.com?
A:	DexKnows.com is designed to provide you with the most relevant search results quickly. Use DexKnows.com whenever you want to find local goods and services fast. DexKnows.com includes: Reliable, local business content Relevant search results Fast, easy-to-use features Unique business information (business descriptions, products & services offered, business ratings and reviews) Close x
•	I own a business listed on DexKnows.com. How do I add or update my business information?
A:	To update your Business Profile, click your business listing and go to the “Business Owner” section near the bottom of the business profile page. Click the “Make updates to your business profile” link. Close x
•	How do I report problems with the site?
A:	Please report all site problems by clicking the “Contact Us” link located at the bottom of any site page. Close x
•	How do I advertise on DexKnows.com?
A:	For more information on how to advertise on DexKnows.com, click “Advertise” on the upper-right corner of any site page. Close x

Business Search

•	How do I narrow (reduce) the number of business results based on my specific needs?
A:	You can narrow the number of results from your search by clicking the See More link above the results. Then click the checkboxes to select the items that you wish to find and click the Search button.   Close x
•	Where can I get driving directions to a specific business?
A:	To get driving directions to a specific business: Locate the business in the search results. Click the business name to go to its Business Profile. On right side of the Business Profile page, click the Directions link below the map. On the right side of the page, in the From field above the map, enter a complete address (street name and number, city and state), then click "Go."     The driving directions appear in a new window. Close x
•	I did not get results for my search. What can I do?
A:	Here are some DexKnows.com search tips. Check the spelling of all entered words. Make sure BOTH city and state are entered in the "Where" field. Try a different "What" entry with words that mean the same thing or more general words. Try fewer words in your "What" entry. Close x

People Search

•	What do the "H" and the "W" that are displayed next to a person’s name represent?
A:	The "H" indicates a home or residential listing for that person. The "W" indicates a personal work listing for that person. Close x
•	I don't want my residential information published. What do I need to do to remove it from your site?
A:	To remove your residential information from the site, please follow these steps: Go to www.WhitePages.com™. Search for the listing. If the search includes multiple results, click the "Listing Details" link for the appropriate listing. On the Listing Details page, scroll down and find the "WhitePages.com Privacy Options." Click the "Is This You? Remove Your Listing" link. Follow the instructions to remove the listing. Allow five business days for this removal to take effect. Close x
•	How do I add or change my residential or personal work listing?
A:	Currently residential and personal work listings cannot be directly updated to the site. Please ensure that your listing information is correct with your phone carrier and any updates should be reflected on the site within 30-60 days. Close x

Ratings & Reviews

•	Does DexKnows.com read every review before it's published?
A:	No, Dex One does not read every review published on the site. However, Dex One may monitor reviews to ensure quality and adherence to DexKnows.com Editorial Policy. Close x
•	How soon will my Rating and Review be posted on the site?
A:	Please allow five business days for your submitted Rating and Review to be displayed on site. Close x
•	Can I rate a business without writing a review?
A:	No. Please take a moment to describe your likes and dislikes of your experience with the business. Close x

Mobile Features

•	I sent a business listing from your site to my mobile phone, but I did not receive it. What happened?
A:	Please check to see if your mobile number was entered accurately. If it was entered correctly, your mobile carrier may not be supported by our Website or your carrier plan may not support text messaging. Close x
•	If I enter my mobile number, will I receive more text messages?
A:	No. You will only receive a text message from DexKnows.com if you initiated a request. Close x
•	Does DexKnows.com have any mobile platforms that I can use on my mobile handset?
A:	Yes! DexKnows.com Mobile has launched the ultimate local information service, offering addresses, phone numbers, maps and directions for businesses and people throughout the US – directly to your mobile for FREE. Please visit www.dexknows.com/mobile for more information. Close x
•	Does the DexKnows.com Send to Phone service cost anything?
A:	There are no additional charges for DexKnows Mobile Services, but standard message charges apply. Supported Carriers Alltel Wireless AT&T Boost Mobile Cellcom Cellular South Dobson / Cellular One Nextel nTelos Sprint Suncom T-Mobile U.S. Cellular Virgin Mobile Close x

Registration

•	Why should I register?
A:	Registration allows you to edit and delete your reviews, save your favorite businesses and find out about special offers and coupons, and get recommendations from your friends. Close x
•	Is all the registration information required?
A:	Everything except your ZIP code is required. Close x
•	What networks can I use to automatically log in to DexKnows.com?
A:	You can use Facebook, Yahoo, Google, Twitter, MSN Messenger and AOL to sign up and log in. Close x
•	How private is the information I give you?
A:	Dex respects your concerns about privacy. Click the Related Link below to read our privacy policy for more information. Close x
•	Is any of my DexKnows.com registration information available to the public?
A:	Your display name is visible when you write reviews. None of your other registration information is public. Close x
•	I thought I registered on DexKnows.com, but I can’t log in. What happened?
A:	Check your spam folder. Immediately after you register, you should receive an email directing you to click a link to verify your email address and complete your registration. Close x
•	I'm registered on DexKnows.com. How do I change my display name?
A:	To change your display name on DexKnows.com: Verify that you're logged in or, if not, log in. Mouse-over the link that displays "Hi, [your current display name]" at the top far right of the page to see the drop-down menu, then click "Account." OR Click the link that displays "Hi, [your current display name]" at the top far right of the page to go to the Favorites Tab, then click the Account Tab. Change your Display Name and click the Save button. All your reviews are then automatically updated with your new Display Name. Close x
•	I'm registered on DexKnows.com. Can I change my email address?
A:	Not at this time, but we are continually making improvements to the site and may offer this feature later. Close x
•	I forgot my password. What can I do?
A:	If you registered on DexKnows.com, click "Forgot Password" on the Log In page. You will be asked to submit your email address; then you will receive an email showing you how to create a new password. If you registered through a social network, you must always log in through that social network. Close x
•	How do I save my Favorites?
A:	You must be a DexKnows.com registered user to have a Favorites List. Log in if you're not already logged in. Click "Add to Favorites" in the right-hand corner of the business profile page. Close x
•	Why are my DexKnows Favorites different on my mobile app?
A:	Currently Favorites cannot be synchronized across the website and mobile apps. Your DexKnows.com Favorites can be viewed only on the website. Your mobile favorites can be viewed only on the phone or other mobile device. Close x
•	Can I share my DexKnows.com Favorites with anyone?
A:	Yes, you can email your entire Favorites list or just the businesses you want from your Favorites page. You can also share through social networks individual businesses from that business’s profile. Close x
•	Close User Registration on DexKnows.com
A:	To close your user registration account on DexKnows.com, contact Client Care at 1-800-251-7056 or clientcareemail@dexone.com. We’re sorry to see you go! Close x
•	I can’t see any activity by my friends. Why is that?
A:	Be sure to have added friends to the Friends Activity feed. If you haven’t done that, look for the Friends’ Activity tab in the upper right corner of the page. Click on one of the social network icons and log in to import your list of friends from that network. Close x
•	I still have questions about registration. Who can answer them?
A:	Client Care can answer your questions about user registration. Contact them at clientcareemail@dexone.com. Close x