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Who is Dex? |
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Dex is part of R.H. Donnelley, which connects businesses and consumers through its portfolio of print and interactive marketing solutions. Small- and medium-sized businesses look to the company’s experienced team of marketing consultants to help them grow their businesses and drive sales leads. Consumers depend on the company’s reliable, trusted, local business content to deliver the most relevant search results when they are seeking local goods and services.
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Where does Dex do business? |
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Dex connects businesses with buyers nationally through interactive marketing solutions, which include DexKnows.com® and Dex Net™. Dex also publishes directories in 28 states: we are the official publisher for Qwest, the EMBARQ® Yellow Pages and the AT&T Real Yellow Pages in Illinois. Please contact Dex Customer Care 1-877-4-Dex-Biz (1-877-433-9249) for more detailed information specific to your location.
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How do I get a listing, place new advertising, or renew, change, update my ad? |
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By calling Dex Customer Care at 1-877-4-Dex-Biz (1-877-433-9249), you will be connected with a Dex Local Marketing Consultant who will be happy to help you to find the right marketing solutions to fit your business and your budget.
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What is included when I purchase advertising in the Yellow Pages? |
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When you purchase a display and/or in-column ad in a our directory, you will also receive an online basic profile on DexKnows.com at no extra charge. Additionally you will also receive a complimentary pre-assigned Internet URL that is printed in conjunction with your listing in the Dex directory.
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How do I know what heading(s) I should be listed under? |
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Your Dex® Local Marketing Consultant will be happy to go over heading selection with you to make sure that your business information is found by consumers who are looking for your type of business. Please call 1-877-4-Dex-Biz (1-877-433-9249) to be connected with your Local Markerting Consultant.
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Does Dex offer products in Spanish? |
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Dex offers products in Spanish in several U.S. locations. Depending on where you are located, a Spanish directory can be either a stand-alone directory or included as a separate section in the main directory for your area. Please contact our Customer Care Department at 1-877-4-Dex-Biz (1-877-433-9249) for more information.
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Who creates the artwork for my ad? |
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When you choose to advertise with Dex, we provide marketing consultation services that include professional copywriting and ad design, all free of charge to you.
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How often does my advertising contract need to be renewed? |
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Advertising contracts are renewed annually. The time of year that your contract renews depends on where you are located. For more information, please contact Dex Customer Care at 1-877-4-Dex-Biz (1-877-433-9249), and you will be connected with your Dex Local Marketing Consultant.
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How often are Dex products updated? |
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Dex online products such as DexKnows.com and Dex Net, can be updated as often as you like by using the Account Management System. The Dex White & Yellow Pages Directories are usually printed and distributed annually. However, in some markets the directory may have a slightly longer or shorter life cycle and this would be noted in your advertising contract. For more information please contact Dex Customer Care at 1-877-4-Dex-Biz (1-877-433-9249).
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What types of advertising options does Dex offer? |
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Dex offers a wide variety of unique advertising products that help extend the reach of your marketing dollars and help your business stand out above the rest. To learn more about the many options available to you, please contact Dex Customer Care at 1-877-4-Dex-Biz (1-877-433-9249) and you will be connected with your Local Marketing Consultant who will be happy to discuss the most effective options available for your business.
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How can I order additional directories for my business? |
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If you would like to order additional Dex Directories, see the related link for Select Your Dex below.
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How can I promote my business on DexKnows.com and other major search engines? |
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Search engine marketing (SEM) is the process of marketing your Website on the Internet and on major search engines by using keywords that describe your business. In addition to DexKnows.com™, Dex offers Dex Net™ - an SEM product that seemlessly distributes your business information to a wider set of ready-to-buy consumers who are looking online for businesses like yours.
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What is search engine marketing and does Dex offer it? |
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Search engine marketing (SEM) is the process of marketing your web site on the Internet and on major search engines by using key words that describe your business. In addition to DexKnows.com Dex offers Dex Net - which seemlessly distributes your business information to a wider set of ready-to-buy consumers who are looking online for businesses like yours.
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How and where can I recycle my Dex White and Yellow Pages Directories? |
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To learn more about the many ways you can recycle or about what Dex is doing to minimize waste, please click the related Recycling link below.
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How can I sign up for Your Business Online? |
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You can sign up for Your Business Online - an electronic newsletter with timely tips for small to medium-sized businesses - by clicking the link to Your Business Online below.
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How do I know if my ad is effective? |
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It's well-documented that advertising with Dex delivers an excellent return on investment. Now you can document the success of your specific ad program - both in print and online. For your Yellow Pages advertising, the Dex Counts program can provide detailed information on the calls (and/or clicks) you receive from the unique phone number (and/or URL) placed in your advertising. For more information, please call 1-877-4-Dex-Biz (1-877-433-9249) to be connected with your Dex Local Markerting Consultant.
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Who can I contact if I have a question about my advertising bill? |
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For any questions in regard to your bill, please contact Customer Care at 1-877-4-DexBiz (1-877-433-9249).
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Can I set up automatic monthly payments? |
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Yes, automatic monthly payments can be set up in two ways. Visit our e-Bill site by clicking the Related Link below, or contact customer care to help you set up the auto payment at 1-877-4-DexBiz (1-877-433-9249).
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Can I make a payment over the phone or online? Is there a charge for this? |
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You can easily make payments with a Dex Customer Care Representative or your can go to our e-Bill site (see link below) to make online payments. There is NO FEE to pay your bill by phone or online. If you need assistance setting up your e-Bill account, please call Customer Care at 1-877-4-DexBiz (1-877-433-9249).
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Why is my bill pro-rated? |
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Dex Advertising Contracts are for a one year period and charges begin when your advertising products become active. For print advertising, your ad becomes active when the directory begins delivery. For online advertising, your product becomes active when your ad goes live on the Internet.
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Why am I still being billed even though I cancelled my advertising? |
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Dex Advertising Contracts are for a one year period and you are responsible for the monthly charges through the end of the your contract. If you have additional questions in regard to your contract, terms and conditions, please contact Customer Care at 1-877-4-DexBiz (1-877-433-9249).
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