Mel's Lock & Key, Inc

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CLOSED NOW - Opens at 8:00am

Put in a call for help as a key had broken off in the door lock of my truck. The guy on the other end of the line seemed hungover, or maybe someone kicked his puppy, I don't know but he says he will be out in 1-2 hours. Three hours later I had heard nothing, so I called back. It rang 3 times, then went to voicemail which tells me the call was ignored. I would understand the ignored call if the team member was busy but I received no reply after leaving a message. Called again in the morning and the guy answering the phone had no clue what I was talking about, even though I called the exact same number as the night before. I guess they don't have a system for tracking calls/work orders. Said they would let me know when they figured it out. Two hours later, hadn't heard anything so I called back and was promptly placed on hold for over 10 minutes. I live in a much bigger city and was never on hold for 10 minutes. They pick up again, and I again explain I am checking the status of my truck. I was asked if I would like them to call me after they sent someone out to look at it. Yes, I did, the first time I called over 15 hours ago. Turns out I was talking to a manager by now, who seemed less than sincere when I suggested he find out why the service I was received was...inept. Don't use Mel's. Not a respectable business. I found someone much more competent, anyway.

I have used Mel's for a number of years and have always had great service. I have called them when I have been locked out of my car and they were always prompt, courteous, and reasonable. They have also helped me with the locks on my house and my business. I have never had a problem. My daughter accidentally locked her baby in the car. Mel's was there in no time and didn't even charge her. I highly recommend them!

I found myself locked out of my car with my two small children after a family barbeque on a weekend night. I have Emergency Roadside Service through my insurance carrier (Geico) and despite the advertisement of 24 hour service, between the Insurance company and myself calling, we finally reached him after about 35 minutes. Upon reaching him, he was incredibly rude, and stated "So you know, I will get paid upfront, before I do anything. I don't deal with no insurance company, so that's your problem." I will never recommend or use this company and strongly urge others to seek different options.

I have used them numerous times and everytime they have been prompt and professional. They are very reasonable and recommend them to everyone!

I called them at 9:06 a.m. and I looked out the window to see them unlocking my running car at 9:20. They had come in less than 15 minutes and gotten right to work! They were very quick about it, too. It's 9:25 now, and they've already been paid and gone. It was a thirty-five dollar fee, not bad. Definitely call these guys!

we've used Mel's for our business key needs for many years. We have always gotten good and fair service.

not very impressed