DB Carpet Care

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Before leaving my review, I have to say that after leaving this review, the company owner will come on to respond with several lies and unprofessionalism. I know this because it was done when I left the initial review on the platform hired.

I thought this would be a good service to use based on prior reviews. After paying close to 500 dollars, our floors were left a wet mess and grout missing in several areas. Spoke to the owner who admitted the technician(who is also his nephew) failed to use the fans required for drying the floors. He began cursing and yelling but he said it was directed at his nephew and not us. Nevertheless, it was unprofessional. He did seem to be in a rush to get out of here and we didnt know he was supposed to use fans.

After the floor dried, we noticed grout in many areas missing and we reported it to the owner along with photos. The owner apologized, told us the mistakes made by the technician and said he would fix it. Waited days only to be given the runaround. After several days and no resolution, I offered to find a grout repair company of my own and the owner could reimburse the fee. Owner agreed. Found a reliable contractor to repair the grout and the owner didnt like the pricing. I told him that I was ok with the price as it had been the least expensive and he said it shouldnt cost more than 40 dollars. The grout is missing in several areas thanks to the negligent tech who did the job so the pricing made sense for the labor plus trip charge. I told the owner I would submit the invoice and once the job is done to my satisfactory, I would let him know that the issue is resolved and he could reimburse our charges incurred. Well, I never got the reimbursement and no more contact from the owner and its been several weeks since this occurred. I delayed my negative review to give them an opportunity to resolve the issue as I dont like leaving bad reviews but since there wont be a resolution, I have no other choice.

Absolutely spectacular! I was left in a bind the day before my house sold when another carpet cleaner didn't show up. I called DB Carpet and Danny squeezed me in and was at my house in less than 10 minutes! My carpet has never looked better! He got all of our stains out and was wonderful to work with! I cannot recommend highly enough!

I highly recommend DB Carpet Care. I have had this company clean my carpet, tile, and air ducts. They are always on time and do an excellent job for a great price!