Long-Lewis Ford Lincoln

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CLOSED NOW - Opens at 9:00am

I called Tuesday to see if they would be able to look at my car because it stalled on me after I just had a new batty put in 3 days prior. I had the new battery checked as well as the alternator at Sears (they installed the new battery) and both were fine. I dropped my car off right around 5:30 Tuesday evening after work and handed my key to one of their representatives. They called me between 9-10 Wednesday morning letting me know that It was my MAF sensor that had gone bad. I gave my approval for them to replace that part. I picked my car up right at 5:57 pm (according to my iPhone) when they were closing and everyone was rushing around to get out. I understand that they close at 6 pm, but where I grew up and had worked a job very similar to this, just because you close at a certain time does not mean that you get out right then. I wasn't impressed with the fact that they charged me for 1.5 hours of work $150 for something that takes not even 30 mins to do. When I asked about this, I was told that it is $99 per hour and that they go by a chart for pricing and that it was after 6. I called the dealership that I bought my car from today (Thursday) and they said that the chart he mentioned was a recommendation, and that they are not required to charge you based on that rate, but only by how long it actually took. On top of that, and noticing that there were smudge marks of oil/debris on the headliner and around the drivers power window button, there were 'mysteriously' over 100 miles put on my car and over 1/4 of a tank of gas missing. That was my main concern when calling and speaking with the service manager, Richard Bowlin. I was beyond livid after the conversation and his repeatedly saying that his technicians would not do that and that he knows they would not do such a thing. After about 10 minutes of beating a dead horse, I left it as me contacting a lawyer and getting a subpeona to review their camera footage. After that I called the general manager, Terry Poole, and got a call back from him about 30 mins ago. I told him about my experience and he listened to everything I had to say. He seemed genuinely sincere and wanted to know how to fix the issue. I told him that I didn't want to doubt the ethics and morality of his employees, but based on what I know to be fact someone, somehow, put over 100 miles on my car and the use of 1/4 of a tank of gas coincides with that many miles on my car. Also, I don't understand why the window would be rolled down and so much grime be smudged on my headliner where, coincidentally is where someones hand would naturally go with your arm bent, elbow resting on the door and your thumb on the headliner and fingers on the outside of the car.



All in all, based on what Terry Poole said, I would get a copy of the 'write up' before you leave with your initials on the mileage. Also, have them write about how much gas is in your car and initial that as well. MAKE SURE TO GET A XEROX COPY OF IT!!!