Motor Imports Toyota

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Took my Scion in today for airbag recall, Michael Kiyabu greeted me this morning, couldn’t have a nicer guy working for you , so down to earth, respectful, polite, and cheerful!! Larry the guy who drove the shuttle was incredible too, good job Toyota !!

Don't leave your parking meter money in the car during service...most of it (quarters) will be gone.

High prices for service is a given.

There should be an option to give zero (or fewer stars). They are always completely booked and apparently don't even have flex time in their schedule to deal with unexpected problems. In my case my Toyota Prius gave a "check hybrid system" and wouldn't start. So I had no choice but to have it towed to Servco, as the have a monopoly on Toyota service on Oahu. All they can tell me is that if they get through the 60 appointments they have every day then they might be able to get to the standbys. Nobody there cares that I'm having to pay $40 a day to rent a car while my car sits in their lot while nobody looks at it, and they can give me no estimate on when they might ever look at my vehicle.



I also had a "check engine" light come on a couple months ago, and they said I could have an appointment in 4 weeks to have it checked. FOUR WEEKS!?!?!?!?!?!?! Are you freaking kidding me. They seriously suggested I just drive it around for a month with the check engine light on. The light eventually went off by itself, and for all I know if they had actually been able to look at it, it might have avoided the more serious problem I have now.



My recommendation if you live on Oahu is to never, ever buy a Toyota, as you will eventually have to deal with the Servco monopoly. If you're on the mainland and moving to Hawaii, sell your Toyota before you come.