Mercedes-Benz of Hoffman Estates

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CLOSED NOW - Opens at 7:00am

On the way home from picking up my vehicle at this dealership, I detected a faint scent of coolant. I checked the vehicle and could not see anything on my own, so I decided immediately upon arriving home I would have the vehicle inspected.



I had the vehicle looked at and it was obvious there was a problem. My mechanic who is very experienced with the Porsche Cayenne I purchased at this dealership immediately informed me the coolant pipes had burst and needed to be replaced immediately. The cost of repair would be close to $2000.00! He went on to tell me that it was apparent that the coolant leak had existed for a long time.



This disturbed me because I specifically asked Vipul whether there were any coolant leaks and he said no. I also asked whether the car was thoroughly checked and inspected by the dealer in which he said yes. That was obviously a lie. The car was never inspected otherwise they would have noticed this leak.



I informed the dealer about this and thought in light of what appeared to be previously good customer service, something this obvious and apparent would not be an issue. Immediately Vipul tried to distance himself and after a couple days informed me they would do nothing.



This is the type standardized used car sales horror story I had always heard about, but thought was long gone - especially in relation to a big time dealership like Mercedes Benz of Hoffman estates. They never asked me for anything, but simply told me they would not cover or assist in anyway for a pre-existing condition that obviously was present well before I purchased this car.



I would strongly recommend against buying any used car of any kind at this dealership and from believing or relying on any statements they may make about the condition of the vehicle. Despite what people may think, there are plenty of honest dealerships around that will actually standby the cars they sell. These guys certainly aren't one of them!!