Precise Removables

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I have dealt with a lot of unpleasant experience during my life but I don't think I have never gone through anything as unpleasant as what I experienced this past January involving Precise Removables. I wrote the manager and owner over two months ago and have not received any response, not even an apology. I feel the reason is that they don't deal with many customers directly.

To summarize my experience is they were involved and finally completely a partial for me. This process started over a year ago. The partials cracked three times and the last time they cracked, I had relocated. I had no choice but to return to the area for another adjustment in January of this year. I worked over 40 years in corporate America but when I turned 65, I had no dental insurance.





I arrived on Monday, January 5 for the

adjustment and what should have taken a week at the most took almost a month. It was a nightmare to me because I had other commitments. I had to change my flight plans and find some place to stay. From February, 2014 until January of 2015, cost me over $1200, not to mention my time. This is just an estimate and what I can recall and with the receipts I have. Also, my dentist did not charge me for some of the cost during this time and for that I am thankful.

Precise Removables act as if they do not care about an individual like me because I was not doing business with then directly. It seems as if they operate on a part-time basis. The attitude that they exemplify is inexcusable. No one should have to go through this type of experience. In my opinion, I don't care who is the customer base is for a business that provide a product or service, customer service should be at the top of their priority list.



May 23, 2015....I would like to add that on Thursday, May 14, 2015, my partials came apart again for the fourth time.