Tuality Physicians: Family Practice & Urgent Care
900 SE Oak St Ste 202, Hillsboro, OR 97123
Reviews
11/29/2010
Provided by YP.comThis was my doctor's office for 2 -3 years. I never felt comfortable going in because the staff is SO incredibly rude but I liked my doctor and I didn't get sick that often so I kept going. (big mistake)
Back in late spring, they sent me a bill for over $300 that I knew was incorrect and when I would call their billing office I would get berated by the woman there and treated like garbage. She wouldn't listen to me, totally cut me off and told me to pay it or she'd send me to collections, which she did.
When the collections agency started calling and harassing me, it took a while but I finally forced them to send me a complete bill, one that I was unable to obtain from Tuality. I then called the collection agency (METRO) and told them it was a mistake. They told me to pay it or they'd sue me, which they did.
I called my insurance company and learned that Tuality had NEVER billed my insurance confirming what I already knew. When I called METRO to tell them this, they said "They have no legal obligation to bill your insurance", which is right, but only if you are completely unethical. Why wouldn't you bill your patients insurance??? And by the way, the complete bill that METRO sent me themselves, directly from Tuality showed fake payments received from my insurance company. So they were being fraudulent, pretending to have received payments that they never received and trying to get me to pay the 'remainder". ;-(
We had to pay a $75 filing fee to fight them in court. I know my rights as a consumer and I know how collection agencies work as a previous employer of mine had one on site, therefore I know that 80% of the time they know they are wrong but will file against you expecting you to not show up in court or not be able to afford the filing fee and then they get an automatic judgement. So we filed against them, and guess what? IT WAS COMPLETELY DISMISSED BY THE JUDGE. We won. We owe nothing.
Please be careful. There are plenty of great doctors out there, with updated equipment that works and friendly staff. This place has none of those things, and on top of it all, they are unethical and shady. Good luck.
We're so sorry you had such a poor experience with us a few years ago. The practice came under new ownership and office management back in October of this year. While we cannot speak to the activities at the time, we hope that something like this will not be repeated as we take the experience of our patients very seriously.
More Business Info
With seven providers and a broad range of services, Tuality Physicians strives to provide comprehensive care to the entire family. We are available for prescheduled general healthcare and on a walk in basis for more urgent needs.
- Hours
- Regular Hours
Mon - Fri: Sat - Sun Closed - Extra Phones
Fax: 503-648-8982
TollFree: 503-640-3724
- Payment method
- debit, check, cash, all major credit cards, financing available, insurance
- Location
- We are located in the Tuality Professional Plaza just off Highway 8 East (Oak St), across from Tuality Hospital. Our address is 730 SE Oak St, Suite D,Hillsboro, OR 97123, locatedin the back corner. Call us at 503-640-3724 if you need further directions.
- Neighborhood
- Central Hillsboro
- Amenities
- Free wi-fi, free parking
- Languages
- English, Spanish
- AKA
Tuality Physicians, PC
- Other Links
- Categories
- Physicians & Surgeons, Surgery-General, Chiropractors & Chiropractic Services, Physicians & Surgeons, Physicians & Surgeons, Family Medicine & General Practice, Urgent Care
- Other Information
Wheelchair Accessible: Yes
Parking: Lot, Free