Best Buy

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Bought AppleCare+ from this store with an iPhone 7. They set up and registered everything at this location.

Flash forward 3 months to when I came to get it replaced today under its warranty and for inexplicable reasons their own computers were unable to initiate the AppleCare return.

I was at the store for two hours before they were able to arrive at the lack of a result.

They could verify I purchased it, and that it had AppleCare that was properly registered on Apple's websites. However, their own computers were unable to find it. They literally could do nothing for me.

They had to give me a support ticket where they said it will take up to 48 hours before they can even INITIATE the order of my new phone.

I don't have anything bad to say about the employees. Kyler was as helpful as his job title allowed him to be. However, I talked to every boss in the store above him and it was immediately clear that management is poor at this store and customer service is not a priority. Nobody had any ideas whatsoever of how to make my experience better or how to find a workaround for their own internal issues. I even asked to buy a new phone if they could wave the re-stocking fee when I returned it in two days when they are finally about to initiate my AppleCare replacement order. Nope.

Basically, I paid them for a service that they couldn't provide. They couldn't even tell me why they weren't able to provide it other then "we don't know" and told me to go to Apple or wait up to 2 days for them to contact with me with a possible resolve.

Extremely frustrated. I feel like I was falsely advertised to and thrown to the curb when they couldn't figure what was going on. All after spending over $4k in this very store over the last two months.

Correct me if I'm wrong, but isn't selling a service that you can't provide called fraud?

every time i make a payment thay gave me this receipt that barely see any thing.cheap poor presentation

best buy is the best place to buy electronics and other gifts for the fmaily and freinds for the holiday sesaon

best buy is the cool place to go and buy electronics and cd's,

dvd's and video games for the family and friends for the holidays

best buy is your holidya gift store. they have dvd's, cd's video games and all kinds of electronics for all your holiday gift giving

best buy is the place to go to get all your gifts for the holidays esp all your electronic items. they have it all - so check it out