Planet Fitness

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There’s a certsin feel to it no pressure or anything it really for people that want to get into shape there without feeling any kind of pressure

On 3/17/2015 I stepped into your gym in Hawaiian Gardens, Ca, as I had done weeks prior (at least 4-5x a week) and as I approached my recumbent bike as I always had, Ray tells me that the gym bag I received from your company at initiation, the same bag I had always brought in every single time I came in, was now no longer allowed on the gym floor. I was surprised by this, but I obliged and placed my bag inside my car.



When I returned I noticed that other gym patrons had the SAME EXACT bag, next to them, and on the floor. When I asked Ray why those members weren't having the same "rules" enforced, Oscar the "General Manager" stepped in. He told me that recent events of MEMBERS ITEMS being STOLEN has led them to enforce the rules more strictly. Rules that are not included in their Membership Agreement or at sign up.



Oscar then asked me to point out members who also had a bag. I was able to point out several and he approached 1. Why is he even asking me about other members? Shouldn't his job as General Manager be to do rounds and enforce these so called "rules" that are applied selectively. He tells me another member was allowed to have his bag on the floor since he was leaving anyway, even though it proposes the same exact "danger" of someone falling over it as someone who has their bag right next to them as they work out - as I always did.



At the end of the day, I moved from Hollywood about 6 months ago where I lost my first 100lbs at 24hr Fitness Super Sport on Sunset Blvd. When I was forced to move back due to a family emergency, I thought it was great that a gym was so affordable and local to my new location. For the past several weeks I have been going into your gym and trying to lose my 2nd 100lbs. I do not need these types of distractions; I simply come into your gym to work out.



You guys advertise "No Gymidation" but as soon as I had the incident with Oscar, he immediately went back behind the check-in counter and I could see from the lifting mirrors that he was laughing with his employees. Professional, real professional.



This is a true testament to the culture happening at Planet Fitness, not what you guys advertise.



On 3/23 "Sam" the regional manager called me. Pretty much to waste my time. He called and didn't even have anything to say except that he was calling as a "courtesy" to "back up his manager". Seriously? Don't waste my time. This update is a "courtesy".



On 3/27 they cancelled my membership. I walked into the gym like I had done every day this week, scanned my membership, then the girl looks at me and says my membership has been cancelled and grabs this yellow notice off the wall