Hamburger Hot Bagels

Write a Review973-827-2700

CLOSED NOW - Opens at 5:00am

After calling in an order, that they screwed up AGAIN, I waited 30 minutes for them to fix. No apology, just handed us the sandwich, still not right. I walked back in and the guy 30+ year old with thinning short brown hair behind the counter yelled at me. I didn't raise my voice for waiting...but he raised his voice because he got my order wrong and made me wait that long to fix it? Tried to humiliate me. Didn't work. Turkey and bacon on a hard roll with lettuce with cheese and tomato. Not tricky or complicated...maybe for him it is. Someone else will get my $7 from now on. Not some phony, rude, out of control, low class bagel boy. Remember "customer service"?!

Wonderful owner, wonderful staff!! My kids and I love going to Hot Bagels on the weekend, the owner is always kind and remembers everyone by name. My office staff and I also order lunch from them regularly and are always very satisfied! Most importantly, the place is SPOTLESS. Thank you Hot Bagels!!

HORRIBLE - RUDE - OWNER & STAFF - HARD BAGELS! MAKE MY OWN BAGELS? WHAT?!!!



Let me start by saying I NEVER write reviews. This is my first ever.



This experience was was bad and made me feel so terrible I just had to do this. No one else should be exposed to this.



I could not believe the way I was treated. It's Father's Day morning we woke up a little later than usual so hitting a diner that would probably be crazy packed was out of the question . So my wife and daughter suggested we pick up some bagels. Knowing I didn't like the "Hamburg Hot Bagels" very much, they are always on the flat harder side, I still went there because it happens to be the closest one to us. My girls don't really mind the harder bagels. I walk in, it's a mess. There are about two registers and 6 customers standing around not knowing where the line begins or ends.



Shortly after, a shout that comes from behind the counter... "People Please! try to figure out between yourselves who is next don't ask us. Mind you, the customer's don't even know which line to get on. After after standing a bit and letting a few older folks that came after me in front of one of the cashier areas, I finally ordered. 4 plain bagels please and here is when it gets nastier. I nicely said to the guy behind the counter... you can't ask the customers to figure out for themselves where to line up. You, the shop should set some direction first. This is the way it works everywhere. Looks like they prefer the confusion and chaos.



Oh, where did I leave off... Once I made may comment the guy threw the bag of bagels down on the counter and said as he ran off to the other side of the shop, they are not responsible for that. He suggested I get my own bagels.



WHAT?!!! Make my own bagels? Are you crazy. A tall bald man shortly came over after ( I was told he was the owner) and asked me what happened. I said your server asked me to serve myself because I asked him you should let "your valued paying customers" where to line up making it easy for them. Guess what he said... That's the way it is. If you don't like it too bad.



WHAT?!! I could not believe my ears. The owner doesn't care about what their customers are feeling. Saying I'll take my business elsewhere, I walked out as well as several other customers after hearing what just took place. Everyone was in disbelief.



People...Future customers... I know it may be the closest bagel shop, but drive the extra 5-10 minutes you will get much better service and better bagels too.



Moral of the story... Mr Hamburg Hot Bagels owner, you can't treat customers this way and not expect them to let the world know the way YOU treated them. Remember a customer rarely talks about a good experience (the internet has helped with this) but will usually tell all their friends about a bad experience (the internet as also helped with this) Difference being technology lets the entire world know.



Hope you change your ways.



Happy Father'sDay to All!