AutoTire Car Care Centers
3115 Meridian Parke Dr Ste S, Greenwood, IN 46142
Reviews
10/23/2011
Provided by YP.comHave taken my vehicles there for years. Every one there is super. I recommend all friends there.
02/04/2010
Provided by YP.comMy wife’s vehicle needed a new transmission. I took it to Auto Tire in Indianapolis. I was given an estimate which was acceptable and approved the work to be started. Two weeks later my wife and I found her car in a parking lot in Franklin, IN (25 minutes away). I called Auto Tire and asked the status of my wife’s vehicle and was told it was still being worked on. We waited for whoever was driving our vehicle to come out of the store and caught him off guard and questioned what was going on. This gentleman, who was of Puerto Rican decent, didn’t even work for Auto Tire. He worked for a company in downtown Indianapolis called ETE Transmissions. Without our knowledge or consent, Auto Tire let another company, which I found out has numerous complaints with the Better Business Bureau work on our vehicle. I called Auto Tire back in disgust, and questioned them about the incident and they said they had someone else working on it. This man was driving our car and using it personally, and was 30 miles away from the place that he worked. He even admitted that he was on his lunch break. A week later we got a voice mail that the car was ready to be picked up. No apology, just “your car is ready”. When we went to pick up the vehicle, I spoke with the general manager, Mark Fink. I let him know how upset we were at what happened. Mark told me not to pay the bill in full because he was going to give me a discount for out trouble and for being upset. I had to leave for an appointment and told Mark we would discuss it the following week. The following week he rescinded his offer of a discount and offered 4 free oil changes instead. I informed him that this was not acceptable to me after going to see the place where the vehicle was worked on and their complaint history with the BBB. I told him that I wanted to speak with the owner of the Auto Tire. I got a call from Mark later that day and he told me that the owner, who is Kevin Vaught, had nothing to say to me, and if they didn’t get their money that they would turn it over to their attorneys. I paid the $5,700.00 bill, and NOW THE TRANSMISSION IS OUT AGAIN (February 2010), and Mr. Fink is being very standoffish. I am forced to go there due to it still being under warranty. I asked for a rental vehicle since they have had our car for 3 weeks the first time and couldn't get it right the first time, and he is refusing.
This is the worst service I have ever received at any establishment. I would not recommend this place to anyone!
Mr. Harbert fails to mention that the reason I would not discuss this with him is that he and his wife stole the vehicle from our property and we were forced to file a police report and retain legal council to collect the money that he owed us. We have worked for over 30 years to provide the best service possible for our customers and our reputation is very important to us. Unfortunately, anyone can write anything on the internet whether it is true or not. Because we did nothing wrong, (He made complaints to the BBB and State Attorney General, both which sided with us) Mr. Harbert has made these malicious statements about our company TRYING to harm our good reputation, and that is why I am responding at this time.
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat: - Extra Phones
Phone: 317-888-0146
Fax: 317-888-0146
- Services/Products
- Autotire, Dealer Extended Warranty Service, Free Wireless Internet - Wi-Fi
- Payment method
- all major credit cards, discover, amex, master card, visa
- Location
- Meridian Parke Shopping Ctr
- AKA
Autotire Car Care Ctr
- Other Link
- Other Emails
- Categories
- Tire Dealers, Auto Oil & Lube, Auto Repair & Service, Automobile Accessories, Automobile Air Conditioning Equipment-Service & Repair, Automobile Diagnostic Service, Automobile Inspection Stations & Services, Automobile Parts & Supplies, Brake Repair, Mufflers & Exhaust Systems, Shock Absorbers & Struts, Tire Recap, Retread & Repair, Truck Service & Repair, Used Car Dealers, Wheel Alignment-Frame & Axle Servicing-Automotive, Wheels, Wheels-Aligning & Balancing